Lead Consultant | Internet of Things; IOT | Automotive

Position: Lead Consultant | Internet of Things (IOT) | Automotive
Pay Rate Range: $ 47.71 - 49.11/hr on W2

Job Description:
Job Title: Application Management Services (AMS) Lead
Work Location & Reporting Address: Costa Mesa, CA 92626 (Onsite)
Do you consider candidate/s who are willing to relocate? Yes
Contract duration: 3-6 months
Target

Start Date:

23 Apr 2026
Does this position require Visa independent candidates only? Yes

Interview Process (Is face to face required?): No

Job Details:
Minimum years of experience required: 5 years
Certification needed: No
Domain Advantage: Connected Cars / In-Vehicle Telematics

Must Have Skills: Candidates with experience in Monitoring & Observability Tools, Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage

Detailed

Job Description:

About the Role:
We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and end-to-end operational excellence for mission-critical applications. This role requires strong technical depth in observability, hands-on monitoring, and real-time issue handling in fast-paced environments.
Candidates with experience in Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage.

Key Responsibilities:

• Lead end-to-end Application Monitoring & Observability

• Own incident lifecycle: detection → triage → communication → resolution

• Manage high-severity outages and drive RCA creation & preventive actions

• Develop and maintain dashboards, alerts, and metrics for proactive monitoring

• Coordinate with cross-functional engineering & product teams for system stability

• Ensure SLA compliance and continuous improvement in AMS processes

• Support on-call operations using escalation and notification systems

Required Skills:

1. Monitoring & Observability Tools

• Dynatrace

• ELK / Kibana

• Grafana

• Open Search

2. ITSM & Collaboration Tools

• JIRA

• Confluence

• Status Page

3. Incident & On-Call Handling

• xMatters

Preferred Experience:

• Strong background in Monitoring, Issue Triage & Outage Handling

• Hands-on experience building dashboards, alerting rules, metrics pipelines

• Experience operating in Connected Cars / Telematics domain (added advantage)

• Proven expertise in creating RCAs and conducting post-incident reviews

What We're Looking For:

• 5–10 years of total experience in AMS, Production Support, or Application Operations

• Ability to lead incident war rooms and communicate with stakeholders

• Strong analytical, problem-solving, and decision-making mindset

• Comfortable working in a dynamic, high-availability environment.