Implementation Specialist - Client Success

Job Title: Implementation Specialist – Client Success

Reports to: Implementation Lead

Location: Irvine, CA

FLSA Status: Exempt

About Our Organization: RIS Rx (pronounced "RISE Rx") is on a mission to make every dollar allocated for affordability count, delivering true impact for the patients and pharma manufacturers we serve. We’ve built the industry’s first real-time, pharmacist-led GTN Revenue Performance platform, restoring trust, visibility, and integrity to patient affordability.

What sets us apart? Our team combines deep pharmacy roots with cutting‑edge technology, tackling patient access barriers in smarter, more human ways. Our people‑first culture means you’ll find career growth, great benefits, and a supportive environment waiting for you, because we believe when people thrive, everyone wins.

Join us and help shape a better, brighter future for patient access.

Job Summary: Execute end-to‑end implementations for new client programs from pre‑kickoff through go‑live and hyper care, owning key work streams such as timeline tracking, risk identification, and technical readiness. Collaborate cross‑functionally with Product/Engineering, Operations, Analytics, and Client Success to ensure a smooth transition into steady state, supporting timely value realization and user adoption.

• Support end-to‑end client implementation projects from kickoff through go‑live.
• Assist in developing implementation plans aligned to client requirements, business processes, and success metrics.
• Participate in discovery sessions to gather client needs, technical requirements, and integration details.
• Support configuration, data migration, testing, and user training activities.

• Maintain project schedules, timelines, and documentation to track progress and deliverables.
• Coordinate with cross‑functional teams (Engineering, Product, and Operations) to support project execution.
• Monitor risks, dependencies, and roadblocks; proactively flag issues and support mitigation efforts.
• Provide regular updates on project status, milestones, and next steps.

• Support translation of business requirements into data needs (file layouts, mappings, API inputs).
• Partner with Engineering and external vendors to assist with data integration and ETL setup.
• Validate data accuracy and support end‑to‑end testing of data flows.

• Act as a key point of contact for day‑to‑day implementation activities.
• Maintain clear communication with clients and internal stakeholders to ensure alignment.
• Support the transition and handoff to Client Success following implementation completion.

• Contribute to improving implementation processes, tools, and best practices.
• Help create and maintain documentation, playbooks, and templates.
• Share client feedback with internal teams to support ongoing product and process enhancements.

• Minimum of 1–2+ years in implementation or onboarding roles, customer success, technical support, or project coordination
• Excellent verbal and written communication skills
• Strong project management and organizational abilities
• Ability to translate business requirements into workflows
• Strong troubleshooting and problem‑solving mindset
• Experience with SaaS platforms, CRM systems, or workflow automation tools
• Ability to work cross‑functionally with technical and non‑technical teams
• High attention to detail, documentation discipline, and accountability
• Experience with workflow orchestration tools (Airflow, AWS Glue)
• Basic Python scripting for automation or data validation
• Experience with APIs and integrations or ETL processes
• Familiarity with AWS or other cloud platforms
• Background in high‑growth SaaS environments

• API fundamentals — REST, authentication (OAuth, API keys), endpoint testing
• ETL/data transformation concepts — data movement, validation, and mapping
• Basic Git/version control — helpful for reviewing config files or JSON changes
• Command line basics — useful for debugging or running scripts
• Project Management Tools – Jira, Lucid

• This position requires a Bachelor’s degree in Computer Science, Software Engineering, or a related technical field

• Free gym membership
• Modern office
• Annual merit‑based salary increases
• 401(k) with annual company match
• Medical - RIS Rx covers 100% of the employee’s base HMO medical plan
• Voluntary Dental, Vision & Life Insurance
• Flexible Savings Account (FSA)
• Paid Holidays
• Time off that grows with you:
• 3 weeks PTO 0‑2 years
• 4 weeks PTO after 3+ years
• 5 weeks PTO after 5+ years
• Recognition programs that celebrate impact and results
• Mentorship and coaching opportunities
• Clear growth paths and career development support