Senior Customer Solutions Manager , Strategic Accounts

Senior Customer Solutions Manager, Strategic Accounts

Job :  | Amazon Web Services, Inc.

• Guide technically advanced AWS customers through a multi‑year journey to cloud and AI adoption.
• Apply technical expertise and complex program leadership to ensure all AWS teams work together efficiently to deliver customer outcomes.
• Interface with customer and AWS leadership, driving collaboration between core account groups (Sales, Support, Solutions Architecture, Professional Services), product/engineering teams and customer teams, and plan major workload migrations.
• Translate strategic initiatives in the account plan into executable actions, working backwards from key customer milestones.
• Execute education plans, roadmap to business‑outcome alignment, executive briefing sessions, go‑live events and transitions to support customer success.
• Evangelize AWS services and influence customers to adopt them, and proactively solve customer challenges through new ideas, tools and mechanisms.
• Travel may be required (25‑35%) depending on location.

• 5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, customer benefit realization and program completion.
• 2+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is  –  USD annually. Your Amazon package will include sign‑on payments, restricted stock units (RSUs), and comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at (Use the "Apply for this Job" box below)..