IT Operations Team Leader; SSO Division Irvine, CA

Position: IT Operations Team Leader (SSO Division - Location: Irvine, CA)
Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges.

At Parker, our team members belong, matter and make a difference.

Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers.

With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.

IT Operations Team Leader (SSO Division
- Location:

Irvine, CA)

Position Summary:

The IT Operations Team Leader is responsible for overseeing the day-to-day operations of the IT infrastructure and support teams. This role ensures high availability, reliability, and security of the organization's IT systems, networks, and services. The Team Leader balances technical expertise with leadership skills, guiding a team of systems administrators, support specialists, or network engineers to meet SLAs (Service Level Agreements), resolve complex technical issues, and implement infrastructure projects.

Essential Functions:

Team Leadership & Management

* Supervise & Mentor:
Lead, coach, and develop a team of IT professionals, conducting regular performance reviews and fostering a collaborative team environment.

* Resource Allocation:
Manage team schedules, shift rotations, and on-call rosters to ensure 24/7 or continuous business coverage worldwide.

* Skill Development:
Identify training needs and gaps within the team, facilitating continuous technical and professional growth.

2. Operations & Systems Management

* Service Delivery:
Maintain and improve daily IT operations, ensuring systems (servers, cloud environments, networks, and endpoints) run smoothly and securely.

* SLA Compliance:
Monitor team performance against KPIs and SLAs, ensuring tickets, incidents, and service requests are resolved efficiently.

* Incident & Problem Management:
Serve as an escalation point for major incidents. Lead the root-cause analysis (RCA) process to prevent recurring technical issues.

* Change Management:
Review and approve technical changes to the production environment to minimize downtime and risk.

3. Strategy & Project Execution

* Infrastructure Upgrades:
Plan and execute IT infrastructure projects, including hardware refreshes, cloud migrations, and software deployments.

* Process Optimization:
Standardize operational workflows, build automated processes, and document SOPs (Standard Operating Procedures) to improve efficiency.

* Vendor Management:
Collaborate with third-party vendors and service providers to ensure quality service delivery and hardware/software compliance.

4. Security & Compliance

* System Backups:
Oversee backup operations and disaster recovery (DR) testing to guarantee business continuity.

* Security Alignment:
Ensure all operational systems adhere to corporate cybersecurity policies, managing patch deployments and vulnerability remediations.

Qualifications:

Technical Skills

* Infrastructure Knowledge:
Strong experience with enterprise operating systems (Windows Server, Linux) and virtualization tools (VMware, Hyper-V).

* Cloud Operations:
Familiarity with cloud platforms (AWS, Microsoft Azure, or Google Cloud Platform).

* Networking & Security:
Solid understanding of TCP/IP, routing, switching, firewalls, VPNs, and identity management (Active Directory/Entra ).

* ITSM Frameworks:
Deep practical knowledge of ITIL (IT Infrastructure Library) practices, specifically Incident, Problem, and Change Management.

Soft Skills & Leadership

* Leadership:
Proven ability to motivate, manage, and develop technical teams.

* Communication:
Strong verbal and written communication skills, with the ability to translate complex technical jargon for non-technical stakeholders.

*…