Delivery Solutions Sr Specialist

Description

The Servicing Operations Sr. Specialist will have the responsibility of supporting the receiving and delivery of all incoming mail. Along with this core duty, the Servicing Operations Specialist will also be expected to perform daily tasks in compliance with procedures, service level agreements, and quality standards. This role demands proficiency in various applications, procedures, and computer skills.

The Delivery Solutions group operates in a high-volume, fast-paced environment with critical Service Level Agreements (SLAs). Due to the nature of this environment, precision and attention to detail are crucial as any errors can directly impact our customers. As a result, the Servicing Operations Sr Specialist will be required to collaborate with vendors, branch, and back-office colleagues regularly.

Primary responsibilities include

* Manage the receipt, sorting, and distribution of incoming mail and packages.

* Prepare and process outgoing mail and shipments efficiently.

* Research and respond to internal inquiries from colleagues across the organization.

* Digitize mail, internal correspondence, and customer documents for electronic records.

* Perform advanced clerical tasks in a fast-paced environment, ensuring accuracy and efficiency.

* Utilize package tracking systems to monitor and manage deliveries.