Service Warranty Administrator - Park Place Motorcars Dallas

At Park Place Dealerships, our goal is to ensure an "extraordinary experience" for our clients. We believe our Members (employees) deserve this as well.
Everyone on our staff is a Park Place advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with oneof the most successful organizations in Dallas/Fort Worth.
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PURPOSE OF POSITION
To administer the submission of factory and after-market warranty claims and the resulting collection of all warranty revenues, and oversee and provide leadership to the Warranty Administrative staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Knows and understands the manufacturer warranty policy and procedures
Establishes and maintains productive relationships with the manufacturer's designated warranty representatives and the representatives of any of the after-market warranty companies with which the dealership conducts business
Knows and understands the repair order cycle, and the ability to communicate with the technicians and ASM's regarding hours, stories and documentation
Reviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manuals
Returns improperly completed repair orders to their originators for completion or correction
Determines and enter the applicable labor operation codes, failure codes, and other administrative data required
Checks each repair order against the vehicle's service history to avoid making duplicate claims
Monitors the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staff
Reports any abuses or fraudulent manipulation of warranty claims to management immediately
Scans repair orders into system and distribute to appropriate party for final processing
Submits warranty claims to the factory or warranty company using the administrative tools available
Reviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submission
Contacts the appropriate warranty claims representative regarding any claims requiring special authorization
Maintains a record of all claims submitted, returned, rejected, or paid and their current status
Provides a weekly report to the Service Manager regarding claims status
Maintains a minimum warranty claims acceptance rate of ninety five percent and no more than fifteen days of warranty receivables

Pay and Recognition:

Weekly pay
Paid holidays & paid time off
Paid training
Performance and production bonuses (select positions)
Stock equity grant awards (select management and front-line team member's eligible!)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 8 weeks paid pregnancy leave (disability leave)
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development
Continuous training through LMS
Professional growth and development opportunities

Additional advantages:

Employee assistance program
Employee discounts on vehicle purchases, parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives
Aggressive Employee referral program with bonus opportunities