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Customer Service Representative Auto

Job in Irving - Dallas County - TX Texas - USA
Company: Mechanics Bank
Full Time position
Listed on 2021-04-28
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep, Part Time Front Desk
  • Sales
Job Description & How to Apply Below

Mechanics Bank Auto Finance is searching for a Customer Service Associate in our Irving, TX location.

This is an excellent opportunity to work for an established and growing financial institution. In this role, you will be the initial contact point for inbound phone calls, assisting customers by answering questions, providing contract and system information, and resolving problems while delivering great customer service and leaving a positive impression. This is a high volume contact center working in a structured team setting with shared goals.

What you'll do:

  • Handle inbound customer service calls in a professional manner.
  • Learn CS processes and procedures, assist Mechanics Bank Auto Finance customers with all request and questions
  • Process customer payments.
  • Answer website questions.
  • Accurately update account information.
  • Review, monitor, and follow-up on any assigned accounts as appropriate.
  • Follow and maintain policies and procedures in all aspects of the position.
  • Focus on quality phone calls.
  • Strive to obtain performance objectives.
  • Assist with Collections, Title, Repossessions and Insurance departments as necessary
  • Perform other assignments and duties as directed by supervision
  • Who you are:

  • High school diploma or general education degree (GED) required. College degree preferred.
  • Customer service, financial, and automotive background preferred.
  • Proficient in Microsoft Office Suite and Internet Explorer.
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