Customer Services Support Operator TX, Irving

Position: Customer Services Support Operator Jobs  TX, Irving | Rose International Job
Required

Education:

High School Diploma or equivalent.

Preferred Education:

Associate Degree, or equivalent education in Business Administration, Customer Service, Information Technology, or a related field.

Two-year vocational training program preferred.

Required Qualifications /Skills/

Experience:

1 year of experience in customer service, administrative support, order processing, or technical support.

Knowledge of customer service procedures, order management, and data entry processes.

Should have a background in Database Management.

Experience using standard office software and customer information systems.

Strong communication, organizational, and problem-solving skills.

Ability to handle inbound and outbound customer inquiries professionally.

Basic technical troubleshooting and first-level user support experience.

Ability to manage multiple tasks and follow established procedures.

Experience collaborating with customers, sales teams, and technical support personnel.

Responsibilities:

Process customer orders, inquiries, and service requests while maintaining accurate records in company systems.

Provide first-level customer and technical support remotely and onsite, escalating complex issues to Service Technicians or Engineers as needed.

Coordinate with customers and sales representatives to clarify orders, resolve issues, and support pre- and post-sales activities.

Investigate and assist in resolving commercial and technical problems according to established procedures.

Maintain customer information, documentation, and service records in compliance with company standards.

Handle routine inbound and outbound customer communications and provide timely updates on requests and service activities.

Support service operations by following standardized processes, work instructions, and software applications.

Deliver high-quality customer service while managing multiple requests and priorities effectively.

• ** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• ** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit

here
. Should you have any questions/concerns, please contact our HR Department via our secure
website

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department

Rose International has an official agreement (), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).