Field Service Technician

Job Overview

The Technician, IT Enterprise Operations independently performs all aspects of field support, including installation, troubleshooting, repair, and maintenance of PCs and mechanical equipment in assigned regions. The role interacts with people and develops long‑term relationships with customers, serving as the first line of contact with end‑users.

• Perform on‑site service, repair and/or installation of hardware and software throughout the assigned region.
• Assist customers in diagnosing and resolving technical and service issues, including local‑area network, e‑mail, Internet, and printer problems.
• Provide one‑on‑one end‑user problem resolution via remote desktop tools, telephone, and in‑person sessions.
• Diagnose and resolve desktop and laptop hardware issues.
• Install new IT and related equipment and software.
• Coordinate timely support and repair of IT equipment covered by third‑party vendor maintenance agreements.
• Manage assigned help tickets, ensuring maximum issue resolution in minimum time with a focus on end‑user needs.
• Perform multiple technical tasks and routinely upgrade skills to meet changing job conditions.
• Other duties and responsibilities as assigned.

• High school diploma or GED.
• 2+ years of experience in an IT environment with troubleshooting, networking, and hardware skills.
• Valid Real‑r’s license, automobile insurance, and reliable means of transportation; ability to travel up to 90% of the time (approximately 4 times per week by ground and/or air across the United States).
• Knowledge of Windows 7, 8, 10, 11, Windows Server, Microsoft Office, and core network systems.
• Experience with Windows or Citrix and providing end‑user phone or hands‑on support.
• Preferred certifications: MCP, A+, Network+, or ITIL.
• Associate degree or higher in a related field is a plus.
• Experience in dental, medical, healthcare, or retail industry is advantageous.

• Troubleshooting
• Installation & hardware management
• Network troubleshooting
• Asset management
• Effective communication (verbal and written)
• Multi‑tasking and prioritization
• Problem solving and decision making
• Customer experience focus
• Mathematical reasoning (probability, statistics, percentages, ratios)

Pay range: $57,200.00 – $77,584.00 per year.

Medical, dental, and vision insurance; paid time off; tuition reimbursement; 401(k); paid volunteer time.

Permanent position based in Irving, TX (fully onsite).

Travel up to 90% of the time: approximately 4 times per week by ground and/or air throughout the United States.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

This position is anticipated to close on May 29, 2026.