IT Systems Analyst

This role supports the day-to-day operation of the digital workplace by providing first-level technical support, assisting with onboarding, and offboarding, and maintaining systems, documentation, and security standards. You’ll combine hands-on technical support with strong communication skills, working independently while supporting users across the organization.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 2+ years of experience in IT support, service desk, or desktop support roles
• Hands-on experience with user onboarding and offboarding processes
• Strong knowledge of Tier 1 service desk support and basic Tier 2 troubleshooting
• Experience supporting Windows and/or macOS, Microsoft 365, and standard enterprise applications
• Familiarity with hardware setup, peripherals, and basic networking concepts
• Ability to create and maintain technical documentation
• Understanding of basic IT security practices and compliance requirements