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Airline Supervisor, Customer Service

Job in Islip - Suffolk County - NY New York - USA
Company: Piedmont Airlines
Part Time position
Listed on 2021-06-14
Job specializations:
  • Customer Service/Help Desk
    Customer Service Rep
  • Airport/Airline
    Airport Management, Airport Operations, Ground Crew
Job Description & How to Apply Below

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

PrincipalDuties and Responsibilities:

Supervisors must keep both the company goals and customer expectations in mind when overseeing daily operations. Responsible to meet or exceed all performance goals. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Manage a staff of employees with varied duties. Administrative duties may include daily/weekly/monthly reports. Maximize operational performance for the station by adjusting to changes in operational conditions and pro-actively solving problems. Supervise, direct and monitor personnel in the completion of their duties and make adjustments, as necessary, to ensure on-time performance and quality customer service. Provide support when employee absence affects the operation.

Minimum Qualifications:

  • Outstanding organizational skills and ability to multi-task
  • Ability to work independently, set and meet own deadlines
  • Ability to work well with all levels of management and support staff
  • Able to defuse conflicts among subordinate employees
  • Familiarity with MS Office Suite
  • Prior experience with internal controls processes for accountable items
  • Flexible schedule
  • At least 18 years of age
  • High school diploma or GED
  • Valid driver’s license
  • Preferred Qualifications:

  • Previous airline management experience
  • Current Piedmont employee with a minimum six months of service
  • Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
  • Extensive knowledge of QIK
  • Bachelor’s Degree in Aviation, Business or related field
  • Work Environment:

  • Use of computers and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays and/or irregular shifts
  • Physical Requirements:

  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools
  • Assist disabled customers
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