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Support engineer

Job in Israel
Company: CPS JOBS
Full Time position
Listed on 2020-07-30
Job specializations:
  • IT/Tech
    IT Support, Network Security, Systems Analyst, App Developer
Job Description & How to Apply Below
Position: International Support engineer

The role will focus on technical support of Magic technical products for the international market. Providing solutions to customer queries, on a deep technical level. Provide 1st and 2nd tier support.

Responsibilities:

Provide functional expertise in the technical support process

Work with customers to ensure highest satisfaction level by being attentive, professional, qualitative, fast and being able to walk the extra mile when required.

Capture working notes and all details to resolve a case

Communicating with QA & Product Management in order to bring reported customer defects to resolution bug resolutions

Creating knowledge units for the knowledgebase

Providing consulting services – on-site support and specific training

Conducting courses – possible, on demand

דרישות:

Extensive experience in providing 1st and 2nd level support

Extensive knowledge of at least one operating systems: (Windows, Linux, Unix)

Experience in software development (Web, C/S , Mobile, batch processing) (preferably .Net / Java)

Solid SQL knowledge

Understanding of security concepts

TCP/IP knowledge

Familiarity with databases (at least MSSQL / Oracle)

Familiarity with XML (at least as a concept)

Familiarity with web services (SOAP, JSON)

Familiarity with enterprise architecture

Advanced knowledge of MS Office products

Skills and Abilities Required:

High level of English

Highly customer orientation

Excellent communication skills

Team player

Experience in partnering with other parts of the Support organization that are located abroad (e.g., India)

Autodidactic capabilities

Willingness to travel

Experience with Angular – an advantage.

Mother-tong German or French – advantage.

איזור: גוש דן

תחום: מערכות מידע IT

Position Requirements
Less than 1 Year work experience
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