The role will focus on technical support of Magic technical products for the international market. Providing solutions to customer queries, on a deep technical level. Provide 1st and 2nd tier support.
Provide functional expertise in the technical support process
Work with customers to ensure highest satisfaction level by being attentive, professional, qualitative, fast and being able to walk the extra mile when required.
Capture working notes and all details to resolve a case
Communicating with QA & Product Management in order to bring reported customer defects to resolution bug resolutions
Creating knowledge units for the knowledgebase
Providing consulting services – on-site support and specific training
Conducting courses – possible, on demand
Extensive experience in providing 1st and 2nd level support
Extensive knowledge of at least one operating systems: (Windows, Linux, Unix)
Experience in software development (Web, C/S , Mobile, batch processing) (preferably .Net / Java)
Solid SQL knowledge
Understanding of security concepts
Familiarity with databases (at least MSSQL / Oracle)
Familiarity with XML (at least as a concept)
Familiarity with web services (SOAP, JSON)
Familiarity with enterprise architecture
Advanced knowledge of MS Office products
Skills and Abilities Required:
High level of English
Highly customer orientation
Excellent communication skills
Experience in partnering with other parts of the Support organization that are located abroad (e.g., India)
Willingness to travel
Experience with Angular – an advantage.
Mother-tong German or French – advantage.
איזור: גוש דן
תחום: מערכות מידע IT