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Customer Service Specialist

Job in Istanbul - Turkey
Posted by TE Connectivity
Full Time position
Listed on 2021-06-30
Job specializations:
  • Customer Service/Help Desk
    Bilingual Call Center, Customer Service Rep, Account Manager, Customer Success Manager CSM
  • Language/Bilingual
    English Speaking
Job Description & How to Apply Below
Customer Service Specialist

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Job responsibilities

Extraordinary Customer Experience and Customer touch point Management :

On-going efforts to drive ECE by interacting professionally towards your internal and external customers
KPI’s are related to Customer Satisfaction (VOC, on time delivery) and Continuous improvement (TEOA)

Satisfaction Management :

Support the execution of improvement actions based on customer feedback and transactional surveys. Metric - Transactional Survey

Customer Relationship & Satisfaction :

Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters
Customer visits might be required
Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications

Manage Delivery Process / Execution :

Act on escalations, focus on Backlog and forecast reports
Work with team to provide early warning of late deliveries to the Customer and team
Review quote and order requirements, manage scheduling agreements, clear blocks, workflows daily, monitor critical shipments
Liaise with the Planning department on delivery times and dates, changed customer demands and forecasts
Handle product returns and quality complaints

Manage Interfaces & Build Service Culture :

Act as voice of the Customer for internal support departments
Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
Take ownership for actions and follow through on tasks until resolved
Position Requirements
What your background should look like:

Qualifications :

Experience in Supply Chain or Customer Service
Experience with SAP is a mandatory
Fluent in English

Key Requirements :

Effective listening and communication skills
Ability to function as a member of a small team and independently
Familiar with MS Excel, word and other applications
Knowledge of EDI order handling is preferred
Customer focused, drive for results, problem solving and business acume
Time management, prioritization and organizational skills
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: TE Connectivity
Preferred method of contact: Email with CV via Application Box below.
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Turkey-only applications: This Company / Employer has indicated that only qualified candidates currently living in Turkey (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

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