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Cluster Reservations Agent

Job in Istanbul - Turkey
Full Time position
Listed on 2019-12-01
Job specializations:
  • Hospitality
    Hospitality and Tourism, Hospitality Sales, International Hospitality
  • Administrative
Job Description & How to Apply Below
Istanbul: Cluster Reservations Agent Required:

Description:
- Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
- Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

Criteria:
- Good organisational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
- Knowledge of the hotel property management systems (Bonus but not necessary)
- Previous experience in the Reservations function within the hotel/leisure sector (Bonus but not necessary)
- Proven sales experience within the hotel/leisure sector (Bonus but not necessary)

Hours: To be discussed at interview stage.

Contract length: Permanent.

Salary: To be discussed at interview stage.

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I​n Turkey and beyond​ we are unable to deduct agency fees from your monthly wages as they are lower than they are in the UK, Europe or America, so we have to work a little differently to agencies inside the EU.  As a candidate, to become fully registered with Marmaris Recruitment to use our agency support services, you need to register with us.  

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Position Requirements
High School
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Marmaris Recruitment
Preferred method of contact: Email with CV via Application Box below.
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