Technical Service Manager

City:
Istanbul State: İstanbul (TR-34) Country: Türkiye (TR) Requisition Number: 43370

Responsible for providing technical services to support Bunge business in Asia (especially Turkiye, Eastern Europe, CIS and GCC countries), identifying new business opportunities and adding value to current business relations.

• Lead and build business relationships and networks with the key customers stakeholders, such as Technical and Quality teams to develop deep understanding of our customers’ innovation pipelines and strategy, product lines, quality requirements, production capabilities/limitations, business strategy, and market trends of focus.
• Identify opportunities to grow the customer base with the commercial teams in the value-added product space.
• Provide and gather technical or analytical information on products, assist in solving customer related problems/technical issues, request for information, conduct/assist with customer trials, process improvements, reformulation of current products, presentations, training and identifying new customer solution opportunities.

• Provide technical advice to the business on potential projects / product development and technical support across the various fats and oils related applications areas.
• Deliver presentations and training on a variety of topics, coordinate and conduct workshop activities, training programs as well as private sessions for the customers in the Creative Studio, on site or virtually.
• As a technical leader deliver presentations and/or represent the company at conferences, authorities, expert groups, advisory boards and interest groups.
• Coordinate and conduct workshop activities, training programs as well as private sessions for the customers in the Creative Studio, on site or virtually.
• Manage, lead, supervise and provide guidance and coaching to direct reports to deliver business results. Coordinate team resources and responsibilities effectively and efficiently.

• Seek and track customer feedback and insights to help ensure new product development efforts are aligned with marketplace needs.
• Independently monitor customer trends, keep track of competitor capabilities, and recommend new product development projects to help maintain Bunge’s competitive edge.
• Conscientiously maintain customer visit reports to share key insights with the broader Bunge team and contribute to Account plans.
• Continually develop current knowledge in B2B/B2C markets, oils and fats processing, food safety, nutrition, quality analysis and application.

• 8-10 years working in the edible oil industry, Food Ingredients, Confectionery/Bakery/Frying or Restaurant industries in Product Development or Technical Services type roles, particularly those involving customer facing experience.
• Bachelor or Master's Degree in Food Science, Food Technology, Biotechnology, Biology, Food Engineering, Chemical Engineering, Chemistry, Microbiology or equivalent.
• Development or Technical Services type roles, particularly those involving customer facing experience; 4 years in a leadership position would be preferred.
• Strong knowledge or working experience in edible oil manufacturing and applications in the food industry.
• Good interpersonal skills, confidence and ability to communicate effectively both written and verbally with both internal and external customers.
• Problem solving, organization, planning, time management skills.
• Fluent in English.
• Travel to visit customers and represent the company at industry events (up to 50% of the time).

• A competitive salary and great benefits package.
• Work within an international and expert team.
• The freedom to supply in an impactful way to the business.