Dispatcher Transport

Location: Ferentino

With 18 Distribution Centers across Europe, and two new DCs opened in Italy in the past year, Action’s logistics network keeps growing fast and will soon see its third Distribution Center opening by early 2026 in Ferentino (province of Frosinone). Transport is a key pillar of our logistics operations. To optimize outbound transport to our stores, we will have a dedicated local Transport Team led by a Team Leader Transport.

The Team Leader reports functionally to the Logistics Service Manager (LSM) and operationally to the Regional Transport Manager, who is responsible for the financial and operational performance of transport in the region.

Join us in our new DC in Ferentino and help us shape the future of transport operations within our 3PL environment. You will be working at the heart of one of Europe’s most dynamic and fastest-growing retail supply chain.

Objective of the role
The main focus of the role is to organize the daily transport for delivering the stores out of the DC in the most efficient way, while keeping the agreed service level with the stores in combination with supporting the expedition and warehouse needs to ensure the efficient logistics in both ways. The Dispatcher Transport takes care of the daily operations (communication with Transport partners, instructing drivers, communication with the Warehouse, daily paperwork and administration).

The objective is to deliver stores on time and in full. He/she works closely together with the transport partners (2 –
3) and the warehouse employees.

Responsibilities
Dispatch

Run the daily dispatch operation, where transport trips have to be dispatched to the different transport partners;

Receive arrival and departure information from transport partners and process this in the dispatch planning;

Monitor timely departure and delivery and take corrective actions in case of process disturbances (e.g. warehouse delay, late truck arrival or other delivery issues);

Communicate dock-planning and trailer returns with the warehouse colleagues;

Coordinate pre-loading activities and yard management (parking of trucks and trailers);

Hand out transport documentation and instructions to the drivers;

Monitor that transport partners comply with safety rules on site and general SOP’s (Standard Operation Procedures);

Replace team-lead transport in his/her absence.

Administration

Make sure the RTM or Central Organisation (Central Planning, FAP) has all information to perform the administrative tasks in the team: way bill administration, admin of performance and operational data (e.g. arrival/departure times) required for payment of transport partners and/or performance reporting;

Participate in or provide input for the weekly ops meeting with the transport partners.

Requirements

3 years of relevant work experience (preferably in a similar role);

Fluent in Italian and good in English (interviews will be in English);

Is very punctual and disciplined;

Is cost conscious in relation to the job (e.g. prevent waiting hours, process disturbances);

Is pragmatic to solve issues adequately (e.g. no shows, late arrivals, warehouse delays) and is able to prioritize the issues that are relevant from issues with less importance;

Works effectively together with transport partners and warehouse employees to reach the common objectives;

Is positive, has a can-do attitude and a sense of integrity.

What we offer you

Full-time permanent employment contract;

Competitive remuneration package;

15% staff discount on Action merchandise;

Extensive education and training, with opportunities for professional growth;

The opportunity to work in a large, dynamically growing international company.

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