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Skills Needed: Minimum Qualifications:
Full technical knowledge, configure and implementation of Dynamic Routing Protocol OSPF and BGP
Full technical knowledge, configure and implementation of Layer 2 technology such as vxlan and Multi-Chassis Link-Aggregation
Technical Skill Set of Load Balancing and DNS
Experience management using DevOps automation tools, Chef, Puppet, Ansible, etc.
5 years of working in a Linux/Unix environment, preferably but not required in a network admin related role
Troubleshooting experience for Linux/Unix Operation System
Proactive mindset with a self-starter attitude in finding and identifying possible network issues and coming up with proposals for resolution
Interested in learning new technologies

Preferred Qualifications:
Preferred Background: Bachelor’s Degree or higher in Computer Science, Computer Engineer or similar
Experience of Network Management by utilizing open source software programming
Experience of development and implement Automation scripts in one or more of the following: Python, Ruby, Perl, Bash and other programming language
Basic knowledge and deployment of virtualization technologies especially Open Stack and Docker containers
Ability to work in an international oriented environment interacting with global team members in all over the world
A DevOps and Agile mindset when deploying and creating tools
Technical knowledge and design, implementation, operation of SDN and Open Flow

Skills Needed: Minimum Qualifications:  
• Strong desire to construct and provide customer-oriented services is a MUST
• Understand and agree with Rakuten's mission, "Empowerment" of individuals and society through the Internet.
• Understand and practice "You build it, you run it"
• Maximize your ability under the limited environment and process
• Java EE : 5+ years experience.
• Experience of Spring Framework
• Experience of Restful APIs
• Experience of RDB(Oracle,Mysql,etc) and database performance tuning
• Operation/Trouble-shooting experience of large scale web application
• Knowledge of professional best practices for the software development life cycle, including coding standards, code reviews, source code management, build processes, testing, and operations

Skills Needed: Technical Support Responsibilities

Troubleshoot known and unknown hardware issues related to corporate issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories
Troubleshoot known and unknown software issues related to Windows 7/10, Microsoft Office, Outlook, Microsoft Skype for Business and other corporate deployed desktop applications.
Troubleshoot Microsoft patches, corporate software deployments, group policies and McAfee Antivirus issues
Build and reimage a corporate issued PC including performing any necessary HW repair or upgrades required to solve the end user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
Troubleshooting of LAN/WAN issues impacting employee productivity. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
Provide excellent verbal and written communication to end users regarding their productivity issues. This communication also needs to be provided to HPIT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end users both verbally as well as written.
Ability and experience using Ghost and other desktop imaging software (MS MDT/ MS WDS / Sysprep / RIS)
Documents solutions and incident resolution case notes in English in assigned reporting systems
Performs inventory management, reporting, and ordering for area of responsibility according to company policies using company and organizational applications and tools. This can include, but is not limited to the ordering of the following - PCs, mobile devices, hard drives, memory, ActiveKeys, LAN cables, docking stations, monitors, keyboards, mice, productivity accessories.

Minimum Education Qualification Requirements

Bachelors Degree in Computer Science, Business Administration, Information Systems, Electrical Engineering, is required. Masters Degree is preferred.

Minimum Experience Required

Desired: 3 – 5 years in a corporate Information Technology department providing end user support over a wide range of end user environments.

Experience with multiple infrastructure environments and understanding their relationships (e.g. operating system, hardware, data center, security, network, voice, mobile devices, end user and server / web related applications).

Hardware certification such as A+ or equivalent

Microsoft certification(s) such as MCSE or MCP

Network certification such as CCNA, CCNP or equivalent

Experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, HR, finance) will be considered a plus.

Specific Skills Required

Basic skills in scripting and / or programming language.

Microsoft certification such as MCSE or MCP

Demonstrated understanding of computer hardware, operating systems functions and components. Must be familiar with multiple makes/models of desktops and laptops and be able to disassemble, troubleshoot and reassemble hardware. Hardware certification like A+. Experience with HP HW and products a significant plus.

Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.

Strong initiative, problem solving, priority setting, and collaboration skills.

Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possess creative ability, credibility, and self confidence while communicating established company policies and providing exceptional customer service and an overall world class employee experience.

Excellent communication skills in writing, presenting, informing, and active listening, team player, excellent people skills, out-of-the-box thinker, ability to interact with people of all levels within the company. Ability to provide superior customer service and create a unique workplace experience.

Demonstrated ability to collaborate across multiple organizations and achieve results. Possess creative ability, consulting skills, leadership qualities, credibility, and self-confidence.

Broad technology knowledge (HP-UX, LINUX, WINTEL, VMWARE, SAN, Networking (LAN/WAN/Wireless), Security, Databases, End User Productivity Applications, etc.)

Independence and ownership: Work with a minimum of direct supervision or guidance from others. Takes ownership for actions, seeks feedback and takes direction to support HPIT goals.

Desired Qualifications: Consistently shows initiative, strong teamwork for communications and collaboration, high productivity, strong organization skills, high quality/accurate work products, experience working in a global, virtual team, experience in Dynamic Leadership/conflict management training and concepts.