Customer Service Representative

Customer Service Representative

Location:

Jackson, MI

Pay Rate: $20/hr – $23/hr

• High School Diploma required
• Minimum 2 years of customer service experience
• Computer literacy and MS Office experience required
• Basic SAP knowledge preferred but not required
• Strong communication, organizational, and problem‑solving skills

• Serve as a primary point of contact for customers
• Provide customer support primarily over phone
• Process customer orders accurately and in a timely manner
• Collaborate with supply chain, operations, and credit teams
• Collect and forward customer feedback
• Manage the full order‑to‑cash process proactively
• Resolve customer inquiries and support order management activities
• Utilize ERP systems (SAP preferred) and Microsoft Office tools

• Monday to Friday
• 8:30 AM – 5:00 PM
• 40 hours per week

Net2

Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.