Part-Time Customer Service Representative

JOB TITLE: Part-Time Customer Service Representative

Under basic supervision, performs basic clerical and administrative duties in support of staff and patrons within scope of authority and in compliance with County policies and quality standards.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description is subject to change at any time by the employer.

Essential duties and responsibilities may include, but are not limited to, the following:

• Answers phone calls; greets walk in customers; responds to various inquiries about programs.
• Sets up and breaks down program equipment; monitors the activities of the gym and multi-purposes rooms.
• Assists with minor maintenance and repair tasks throughout the facility; cleans lobby and recreation areas.
• Orders, receives, and distributes supplies and equipment; maintains office supply storage areas. Accesses department files, locates information for customers, staff, local agencies, and others as authorized.
• Supports the relationship between the Teton County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.

Education and Experience:

• High school diploma or GED equivalent
• One year of experience providing customer service, which included cash handling responsibilities

Required Licenses and

Certifications:

• None.

Required Knowledge of:

• Methods of conflict resolution.
• County and Department policies and procedures.
• Accurate cash handling; practices and principles of balancing deposits and cash drawer reconciliation.

Required Skills in:

• Establishing and maintaining cooperative working relationships with coworkers and other individuals in contact during the course of work; communicating clearly and concisely.
• Operating a personal computer utilizing standard software such as Microsoft Office and some specialized software; functioning standard office equipment.
• Assessing, prioritizing and completing multiple tasks and demands simultaneously.

• Work is performed in a standard office environment.