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Technical Customer Service Representative

Job in Jacksonville - Duval County - FL Florida - USA , 32290
Company: Convergys
Full Time position
Listed on 2021-04-03
Job specializations:
  • Customer Service/Help Desk
    Bank Customer Service, Call Center, Remote Customer Service, Help Desk
Job Description & How to Apply Below



Please Note: Job cannot be performed in the state of Colorado, USA.


Job Title:


Technical Customer Service Representative


Job Description


Technical Support trouble shooting smartphones and other devices with customer over the phone.

Due to COVID-19 this position requires you to work REMOTE and ONSITE. The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies are allowed to resume to their normal business, the position will move to our onsite facility in Jacksonville, FL.
  • Mission:  We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
  • About Concentrix:  We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!



Due to COVID-19 this position requires you to work REMOTE and ONSITE.  The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies are allowed to resume to their normal business, the position will move to our onsite facility in Jacksonville, FL.


Essential Functions/Core Responsibilities


As a Customer Service Representative, you’ll answer inbound calls from customers having problems with their smartphones and computers. Problems range from simple password resets to more complex issues where you will utilize your excellent problem-solving skills.


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures


• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build   rapport with the customer


• Clarify customer requirements; probe for understanding


• Prepare complete and accurate work including appropriately notating accounts as required


• Participate in activities designed to improve customer satisfaction and business performance


• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products


Candidate Profile


• Courteous with strong customer service orientation


• High School Diploma or Equivalent


• 6 months Customer Service experience


• Dependable with proficient attention to detail


• Typing speed of 35 wpm minimum


• Ability to work as a team member, as well as independently with minimal supervision


• Ability to effectively communicate, both written and verbally


• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner


• Ability to learn including strong problem-solving skills


Familiarity with iOS and/or macOS, or comparable technology, is preferred



  


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


Concentrix is an EEO/AA/M/F/Vet/Disability Employer.


Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status


#wah


*msja


Location:


USA, Jacksonville, FL


Language Requirements:


Time Type:


Full time
Position Requirements
Less than 1 Year work experience
 
 
 
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