Service Coordinator - Inspections

Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. The Service Coordinator will perform scheduling of preventative maintenance inspections and emergency calls, field customer calls, analyze issues, evaluate situations, and determine how best to handle them.

• Schedule preventative maintenance inspections and emergency calls.
• Utilize dispatch board to update and maintain all schedules for on-time service while maintaining zero backlogs.
• Answer calls from customers.
• If needed, dispatch the proper technicians to handle any emergencies as required.
• Follow through to ensure resolution of all situations.
• Generate and monitor Service department’s internal and external correspondence regarding service technicians.
• Analyze completed work orders for accuracy, and ensuring they are correct, complete and on time.
• Assist with performing accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
• Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
• Track and/or quote deficiencies.
• Update and maintain all customer information in all databases.
• Dispatch appropriate technician(s) based on skill set required for each site or project.
• Generate and maintain schedules on a daily/weekly/monthly intervals.
• Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule.
• Prepare and process work orders and invoices when applicable; acquire purchase orders where customer requires.
• Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, etc.
• Material requisition: prepare and process accurate purchase requisitions for purchasing.
• Complete service contract cancellation form(s) and submit with backup for processing.
• Coordinate customers’ service requirements with other appropriate departments to ensure effective customer service.
• Provide accurate information to Accounting to ensure one-day billing processing.

• High school diploma or equivalent.
• Two to five years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and remain calm under pressure.
• Possess sound decision‑making skills and practical judgment priorities.
• Ability to encourage and motivate people with a positive attitude.
• Interest in helping and working with customers.
• Computer literate:
  Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement.