Print and Mail Services

Position: Print and Mail Services Support
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Print and Mail Services Support
Jacksonville, FL (onsite)
12+Month Contract
Mon-Fri, 8am - 5pm
Driving is required using personal vehicle

Description:

Area Customer Service Coordinator 12-month contract starting immediately. This position supports university students, corporate and legal employees, and healthcare staff across multiple customer sites. Responsibilities include providing mail, print, scan, and printer support services while traveling between locations as needed. The role requires strong customer service skills, flexibility, dependability, and the ability to work in fast-paced office and healthcare environments.

Responsibilities

• Support daily operations for contracted services across multiple customer locations within an assigned area
• Provide mail, print, scan, and production print support services
• Deliver toner, install supplies, and provide first responder printer support throughout customer sites
• Assist with new account implementations, service expansions, and operational support
• Cover onsite staff absences, vacations, training, and management support when needed
• Assist with onboarding, cross-training, and maintaining site procedure guides and operational compliance
• Perform site inspections to ensure safety and service standards are met
• Communicate with customers, end users, and management regarding service requests and issue resolution
• Collect operational data and support monthly reporting activities
• Travel between multiple locations, including possible same-day site changes within a 40 50 mile radius
• Lift, move, push, or pull equipment and supplies as required

Requirements

• High school diploma and at least 12 months of related work experience required
• Post-secondary education preferred
• Production print experience preferred
• Strong customer service, communication, and problem-solving skills
• Dependable, self-motivated, flexible, and able to work effectively within a team
• Ability to adapt quickly to changing schedules, locations, and customer needs
• Valid driver s license, reliable transportation, and acceptable driving record may be required
• Basic to intermediate computer proficiency, including Microsoft Office and file management
• Ability to follow written and verbal instructions and coordinate issue resolution efficiently
• Comfortable standing, walking, bending, reaching, and lifting up to 50 lbs regularly
• Ability to push or pull wheeled equipment up to 400 lbs as needed
• Comfortable working in office, warehouse, healthcare, and customer-site environments
• Schedule flexibility required; shifts may vary between early mornings, evenings, and weekends as needed
• Walking between buildings and frequent local travel required
• Business casual attire required

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.