Service Bdc Associate​/Appointment Scheduler

Service BDC / Appointment Coordinator

Hanania Volkswagen of Orange Park is looking for a motivated, energetic, and customer focused Service BDC / Appointment Coordinator to join our growing team. This position plays a critical role in creating an outstanding customer experience by assisting customers with scheduling service appointments, handling inbound and outbound communication, and helping maintain a smooth workflow within the service department.

• Competitive pay plan
• Growth opportunities within the Hanania Automotive Group
• Positive and team oriented work environment
• Employee discounts
• Paid training
• Opportunity to grow within one of North Florida’s top automotive groups
• Health, Vision, Dental and Supplemental Insurance
• Company Paid Life Insurance
• 401(k) with employer match

• Answer incoming phone calls, text messages, emails, and internet inquiries professionally and efficiently
• Schedule and confirm service appointments daily
• Follow up with missed appointments and unsold service opportunities
• Contact customers regarding recall campaigns, maintenance recommendations, declined services, and upcoming service needs
• Maintain accurate customer information and notes in the CRM system
• Work closely with service advisors and management to maximize appointment show rates and repair order opportunities
• Ensure customers receive a positive and professional experience during every interaction
• Assist in managing loaner vehicle scheduling and service traffic flow when needed
• Handle customer concerns professionally and escata issue to management when necessary
• Meet daily, weekly, and monthly appointment and communication goals

• Strong communication and customer service skills
• Positive attitude with strong phone skills
• Ability to multitask in a fast paced environment
• Strong organizational and follow up skills
• Basic computer and CRM knowledge preferred
• Automotive dealership experience preferred but not required
• Reliable attendance and professionalism are mandatory
• Must be able to pass pre-employment screen (background & hair follicle drug test)

• High School Diploma or GED equivalence.
• Experience in a sales role at a dealership preferred but not required.
• Valid Driver’s License.

• Prolonged periods of working with phone and computer.
• Must be able to lift up to 25 pounds at times.

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.