Register Here to Apply for Jobs or Post Jobs. X

IT Customer Care Engineers

Job in Japan
Posted by Praaxis Consultant
Full Time position
Listed on 2020-06-11
Salary 700000 JPY Monthly JPY 700000 MONTH
Job specializations:
  • IT/Tech
    IT Specialist, Computer Support Specialist, App Developer, CRM, Desktop Support
Job Description & How to Apply Below
Job Description
The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites. The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems.

Roles & Responsibilities:
o Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.
o Ensure equipment enhances customer production.
o Repair and modify equipment at customer facility.
o Evaluate equipment to determine type and extend of problem.  Repairs involve board-level troubleshooting which can be performed using standard procedures, as well as system level problems which have multiple causes and no standard procedures exist.
o Repair of system level issues are based on CSEs technical knowledge, education, and training. Board vs. System level troubleshooting is split ~50/50.
o In analyzing and diagnosing equipment issues, CSEs may access and determine a problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions. CSEs also prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues.
o Prepare quotes for customers based on labor, travel expenses incurred and parts needed. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
o Cross train and assist other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines.
o The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs are required to contact management on a daily basis (at least twice each day in a down tool situation) to report activities.  CSEs spend part of their time in the office resolving equipment problems via phone and at least 50% of time at customer site and/or cleanroom factory environment.
o Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.

o Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
o Analytical skills
o Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment.
o Basic automation functionality on assigned equipment set. Develops technical proficiency in understanding automation with exposure to various systems.
o Preventive Maintenance (PM) aspects of assigned equipment set.
o PM work can be done with instruction of a manager or senior engineer.
o Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
o Microsoft Office suite proficiency is required.
o Attainment of Certification Level 2 or PM Training. Basic proficiency in systems level repair of a product within a family is required.
o Basic Semiconductor industry process knowledge required. class for Introduction to semiconductor processes will be provided.
o Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and with stringent timelines since the system is down for service and may affect customer manufacturing area.
o Ability to troubleshoot issues/failures in software and electronic systems.

Minimum Qualifications
o Japanese language skills and communication capability (fluency is required). Basic English speaking skills is fine.
Position Requirements
College,   3 to 4 Years work experience
IT, Customer Care, Software Developer
Required Language Skills:
  • Japanese - Very good
Additional Information / Benefits
All Benefits as per Japnese Labour Law
Contact Information
Contact Name: Praaxis Consultant
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
Japan-only applications: This Company / Employer has indicated that only qualified candidates currently living in Japan (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

To apply for this job, you need to provide some contact details for the employer or HR recruiter. Begin your free application by entering your email address (If already registered, you'll be asked to enter your password). Otherwise, you will initially need to enter some basic details with your first application.
Email Address Please enter a valid Email address.
How this Free Jobsite works - How to apply for jobs.
• To apply for any job, you must provide some contact details for the employer or HR recruiter. When you Register Here or Above with your first application (if you have not already done so), you will be asked to confirm your contact email address is valid via your email inbox.
• You will be asked to confirm a login password so to be able to make further applications in future visits.
• Once registered, you may also save CV / Resume summary details into the optional Resume format (This default format is easy for companies to read, and when available, it is sent as part of your application to a company to assist your application).
• Alternatively or additionally, you may attach your own original Resume document and 2 other supporting files as part of your application (Those files must be within the maximum combined size stated, and are not stored on this jobsite when you submit them).
• You must write or paste an introduction / cover letter into the application box.
• When you click the "Apply" button, your cover letter, Resume summary (if you have saved one on this site), contact details, and/or your own attached files are submitted as part of your application.
• Once you submit an application for any job on this site, it is solely the responsibility and decision of the company or employer you have applied to on whether they accept, review, process or respond to that application.
Search for further Jobs Here:
(Enter less keywords for more results. Suggestions may be selected)
Employment Category
Education (minimum level)
Education Level
Experience Level (years)
Posted in last:
LOGIN Area - Jobsite