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Dispute Resolution Specialist

Job in Jefferson City - Cole County - MO Missouri - USA , 65102
Company: Central Bancompany
Contract position
Listed on 2021-03-09
Job specializations:
  • Finance
    Banking and Finance
  • Customer Service/Help Desk
Job Description & How to Apply Below
Receive and process dispute claims for debit card, credit card, and ACH, for Central Bancompany. Provide customer service via telephone and written communication, while exhibiting our legendary service standards. Process daily reports, work queues, and general ledger balancing.

Maintain a strong working knowledge of numerous operating systems and industry regulations

Prepare Transaction Dispute Form, WSUD, and MasterCard Expedited Billing Dispute documents

Process claims received from affiliate bank branches; enter in database and process claims

Process WSUD claims for disputed ACH transactions

General ledger entries and balancing

Perform telephone, walk-in and mail customer service as needed - this may include analyzing customer needs, account inquiries, financial adjustments, and account maintenance

Process and perform financial adjustments for customer disputes using internal BankCard systems - process requires ongoing analysis, review and understanding of rules set forth by the card associations and bank regulators

Complete incident reports in accordance with internal bank procedures and current Bank regulations

Perform security-related functions including: restricting accounts, retrieving support documentation, replacing accounts, monitoring/transferring account activity, reviewing customer correspondence and reporting activity to card associations

Input fraud information into database

Keep current on local and bankcard industry fraud trends and notify management and bank personnel as deemed necessary

Keep current on BankCard, MasterCard/VISA, Regulations, Processor rules, and procedures

Perform back up, assist in special projects and other duties as assigned

Receive and process dispute claims for debit card, credit card, and ACH, for Central Bancompany. Provide customer service via telephone and written communication, while exhibiting our legendary service standards. Process daily reports, work queues, and general ledger balancing.

Maintain a strong working knowledge of numerous operating systems and industry regulations

Prepare Transaction Dispute Form, WSUD, and MasterCard Expedited Billing Dispute documents

Process claims received from affiliate bank branches; enter in database and process claims

Process WSUD claims for disputed ACH transactions

General ledger entries and balancing

Perform telephone, walk-in and mail customer service as needed - this may include analyzing customer needs, account inquiries, financial adjustments, and account maintenance

Process and perform financial adjustments for customer disputes using internal BankCard systems - process requires ongoing analysis, review and understanding of rules set forth by the card associations and bank regulators

Complete incident reports in accordance with internal bank procedures and current Bank regulations

Perform security-related functions including: restricting accounts, retrieving support documentation, replacing accounts, monitoring/transferring account activity, reviewing customer correspondence and reporting activity to card associations

Input fraud information into database

Keep current on local and bankcard industry fraud trends and notify management and bank personnel as deemed necessary

Keep current on BankCard, MasterCard/VISA, Regulations, Processor rules, and procedures

Perform back up, assist in special projects and other duties as assigned
Position Requirements
Less than 1 Year work experience
 
 
 
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