Protective Services Specialist Juneau; PCN

Overview

Protective Service Specialist 1/2 – Full‑time position in the Office of Children’s Services (OCS) in Juneau, Alaska. The role supports child protection and family services, ensuring the safety, permanency, and well‑being of children.

As a PSS, you will:

• Investigate reports of child abuse or neglect and conduct assessments.
• Prepare intervention plans, including seeking cooperation from families, community and Tribal partners, and arranging placement when necessary.
• Provide ongoing or in‑home services, direct reports to court, and coordinate referrals to other agencies.
• Maintain comprehensive case documentation, including court reports and evidence.
• Work closely with families, caregivers, and community partners, providing support and referrals.

Required competencies:

• Self‑Management – Initiates work, sets goals, works independently, demonstrates responsibility.
• Stress Tolerance – Manages high‑stress situations calmly and effectively.
• Teamwork – Fosters cooperation, trust, and group identity.
• Analytical Thinking/Problem Solving – Applies a logical, systematic approach to complex problems.
• Customer Service – Assesses client needs, provides information, resolves issues.
• Integrity/Honesty – Upholds high ethical standards and maintains trust.
• Interpersonal Skills – Shows empathy, courtesy, cultural sensitivity, and can manage difficult interactions.
• Oral Communication – Presents ideas clearly, listens effectively.
• Writing – Produces clear, organized, and accurate written reports.

Additional requirements:

• Valid Real a driver’s license.
• Background check and child‑protective history check required.

Full‑time benefits include insurance, retirement, paid leave, and twelve paid holidays per year. Training is provided during the first twelve months and field‑based work may include part‑time telework where eligible.

The position is community‑based, requiring evenings, weekends, and on‑call availability. Travel to rural areas, possibly by small aircraft or overnight stays, occurs 0‑2 times per month or less frequently. The candidate will provide support to the more rural offices from the Juneau hub.

The State of Alaska complies with Title I of the Americans with Disabilities Act. Individuals with disabilities requiring accommodation may call 1‑800‑587‑4095 (Juneau) or TTY:
Alaska Relay 711 or 1‑800‑770‑8973 to request assistance. The State of Alaska is an equal‑opportunity employer.

Laureen Larsen, Talent Acquisitions Specialist, (907) 334‑2457, laureen.larsen