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Automotive mechanic

Job in Kalamazoo - Kalamazoo County - MI Michigan - USA
Posted by Mindlance INC
Contract position
Listed on 2019-10-08
Job specializations:
  • Automotive
    Automotive Mechanic, Automotive Technician, Entry Level Automotive, Automotive Graduate
  • Telecommunications
Job Description & How to Apply Below
The primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.

Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.

Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with

Ability to Interpret electronic data to prescribe repair strategies for all products

Thorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc.

Technical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms

Strong technical skills/knowledge of all Truck products

Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level

Support teammates and other departments as needed

Represent in a courteous, ethical, and professional manner at all times

Ability to work flexible hours

Administer Truck Component product warranties per published guidelines
Position Requirements
High School
Contact Information
Contact Name: Mindlance INC
Contact Phone: 732.284.3411
Preferred method of contact: Email with CV via Application Box below.
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