Technical support in infrastructure Kalamazoo, MI ON SITE
Job in
Kalamazoo, Kalamazoo County, Michigan, 49006, USA
Listed on 2026-06-07
Listing for:
DXC Technology Inc.
Full Time
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Hardware Engineer
Job Description & How to Apply Below
Responsibilities
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues.
- 3+ years of relevant work experience
- Ticket and asset management
- Strong hardware/software installation, support, and troubleshooting
- Windows XP, 10, and 11 experience
- Mac OS and iOS support
- Network Printer, HP configuration, consumable swaps, and moves
- Experience with Active Directory, MS Office, phone security, OS365
- Requires Networking troubleshooting and support
- Support skills for VPN connectivity and security
- Configuring new PC’s/notebooks via imaging, SCCM and standalone
- Remote Install software/hardware and support
- Knowledge of basic networking concepts and Hands &Eyes support
- Lift and carry up to 40lbs
- High school or G.E.D.
- Lenovo or other vendor certifications
- Comp Tia A+, Network+/Security+ (Preferred but not required)
- Apple training (preferred but not required)
- Office environment
- Walk up kiosk/ vending and lock / network printers
- Data Center or Telco Closet
- May require weekend work for Critical and High Priority support only
- Will require shift work/On-call coverage
DXC Technology Company (DXC) is an Equal Opportunity employer.
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note:
DXC will respond only to requests for accommodations due to a disability.
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