Automation Supplier Execution

Local OT Partner Governance & Shared Service Model:
Execute against the local framework for OT partners, including strategic platform providers, strategic suppliers and shared service delivery models. Define and monitor roles, responsibilities, and interfaces between partners, shared services and internal teams to avoid overlap and gaps. Ensure partner governance practices (costings, reviews, escalations, approvals) are consistently monitored. Drive adherence in collaboration with DQ and CSV to GxP, safety and regulatory expectations in all partner-delivered services and projects.

Enterprise Services & Shared Services Structure:
Monitor the global OT service catalog, SLAs/KPIs and RACI for internal teams, shared services and external partners. Coordinate with global and site stakeholders to ensure services are right‑sized, sustainable and cost‑effective. Monitor service performance data and drive improvements in reliability, responsiveness and quality of shared and partner-delivered services.

Contracting, MSAs & Project Templates:
Own and maintain local adoption master service agreements, quality plans, service agreements and maintenance agreements for strategic OT partners and shared services. Execute project contracting templates for use across all OT platforms and project types. Partner with Above‑site E&M, Legal, Procurement and functional contract owners to ensure contracts clearly define scope, deliverables, compliance and pricing structures. Periodically review and refresh contract terms to reflect evolving business needs, risk posture and partner performance.

Partner Project Delivery Management:
Oversee partner project delivery quality for OT-related operational and capital projects, ensuring adherence to global standards, templates and governance. Establish expectations for partner project governance, documentation, testing and handover to operations for all partner-led projects. Capture and feed partner related project lessons learned into global standards, templates and partner governance processes.

Platform Lifecycle & Enterprise Alignment:
Ensure partner and shared service agreements support the full lifecycle of OT platforms (introduction, expansion, upgrades, decommissioning). Align local partner responsibilities with platform roadmaps for PCS, MES, OSI PI, LIMS and other OT enterprise applications. Coordinate with OT Architecture, I&T and platform owners to confirm lifecycle activities are contractually defined, resourced and scheduled. Track local execution of lifecycle activities and drive corrective actions when deviations from standards, timelines or quality expectations occur.

Performance Management & Strategic Relationship Leadership:
Monitor local KPIs, scorecards and review cadences for strategic OT partners and shared services. Lead periodic performance and business reviews with partners and shared service leaders to address issues, risks and opportunities for improvement. Act as the primary escalation point for structural performance concerns or contractual disputes related to OT services. Foster long‑term collaborative relationships with strategic partners and shared service teams that promote innovation, efficiency and reliability across the OT ecosystem.