Global OT Partner Enablement

*
* The Opportunity:

***
* The Role:

*** Global OT Partner Governance & Shared Service Model
- * Establish and maintain the global governance framework for OT partners, including strategic platform providers, strategic suppliers and shared service delivery models.
* Define roles, responsibilities, and interfaces between Tier 1 partners, shared services, and internal teams to avoid overlap and gaps.
* Ensure partner governance practices (reviews, escalations, approvals) are consistently applied across all regions and sites.
* Drive adherence in collaboration with DQ and CSV to GxP, safety, and regulatory expectations in all partner-delivered services and projects.
* Enterprise Services & Shared Services Structure
- * Design and oversee the shared services structure for OT partner-delivered services (run, maintain, enhance) across PCS, MES, OSI PI, LIMS, and related platforms.
* Define the global OT service catalog, SLAs/KPIs, and RACI for internal teams, shared services, and external partners.
* Coordinate with global and site stakeholders to ensure services are right-sized, sustainable, and cost-effective.
* Monitor service performance data and drive improvements in reliability, responsiveness, and quality of shared and partner-delivered services.
* Contracting, MSAs & Project Templates
- * Own and maintain global master service agreements, quality plans, service agreements, and maintenance agreements for strategic OT partners and shared services.
* Develop, standardize, and continuously improve project contracting templates for use across all OT platforms and project types.
* Partner with At-site E&M, Legal, Procurement, and functional contract owners to ensure contracts clearly define scope, deliverables, compliance, and pricing structures.
* Periodically review and refresh contract terms to reflect evolving business needs, risk posture, and partner performance.
* Partner Project Delivery Management
- * Oversee partner project delivery quality for OT-related operational and capital projects, ensuring adherence to global standards, templates, and governance.
* Establish expectations for partner project governance, documentation, testing, and handover to operations for all partner-led projects.
* Capture and feed partner related project lessons learned into global standards, templates, and partner governance processes.
* Platform Lifecycle & Enterprise Alignment
- * Ensure partner and shared service agreements support the full lifecycle of OT platforms (introduction, expansion, upgrades, decommissioning).
* Align partner responsibilities with platform roadmaps for PCS, MES, OSI PI, LIMS, and other OT enterprise applications.
* Coordinate with OT Architecture, I&T, and platform owners to confirm lifecycle activities are contractually defined, resourced, and scheduled.
* Track execution of lifecycle activities and drive corrective actions when deviations from standards, timelines, or quality expectations occur.
* Local Alignment with the Global Partner & Shared Service Model
- * Drive adoption of the global partner and shared service model at sites, ensuring local teams understand and operate within defined roles, processes, and contracts.
* Partner with site Engineering, Automation, and Operations leaders to align local use of shared services and partners with the global model.
* Identify local exception or special cases, and work to harmonize them or formalize controlled exceptions.
* Provide coaching, communication, and change management support to reinforce the global partner and shared service strategy at the local level.
* Performance Management & Strategic Relationship Leadership
- * Define and maintain enterprise KPIs, scorecards, and review cadences for strategic OT partners and shared services.
* Lead periodic performance and business reviews with partners and shared service leaders to address issues, risks, and opportunities for improvement.
* Act as the primary escalation point for structural performance concerns or contractual disputes related to OT services.
* Foster long-term, collaborative relationships with strategic partners and shared service teams that promote innovation, efficiency, and reliability across…