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Housekeeping Supervisor

Job in Kansas City - Wyandotte County - KS Kansas - USA
Internship position
Listed on 2019-04-12
Salary 30000 USD Yearly
Job specializations:
  • Hotel Work
    Hotel Housekeeping, Hotel Management
  • Hospitality
    Hospitality and Tourism, International Hospitality
Job Description & How to Apply Below
Responsible for the supervision of the housekeeping, laundry and public areas. Also ensures product quality and standards are met and that optimum service is provided to hotel guests according to hotel/ company business objectives. Supervise the daily operations of the Housekeeping and Laundry, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Position supervises daily operation in maintaining the maintenance/cleanliness of the guest rooms and public areas. Recommends and implements procedural changes. Monitors inventories and expenses.
Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.

At our hotels, we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

• Make a Connection show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
• Be Helpful familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
• Be Efficient take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to
Position Requirements
College,   1 to 2 Years work experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Abilities

Requires advanced knowledge of the principles and practices within the hospitality industry and business management fields. Requires thorough knowledge of the Housekeeping field. This includes experiential knowledge required for management of people and complex problems. Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information. Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Supervisory/management skills.
Requires highly developed communication skills to frequently negotiate, convince, sell and influence team members, other managerial personnel, hotel guests and/or corporate clients.
Excellent vision necessary for constant walkthrough checks for attention to detail and to analyze reports.

EDUCATION AND/OR EXPERIENCE

One to two years of post-high school education. Experience required by position is from two to three full years of employment in a related position with this hotel or other hotel company. Must speak fluent English. Other languages preferred.

LANGUAGE SKILLS

Excellent speech communication skills are required to communicate both in person and via telephone with guests, employees and corporate contacts in a professional and extensive manner. Fluency in Spanish is highly recommended. Excellent literacy is required to analyze report data, prepare reports and initiate correspondence. Must be able to both assimilate and generate explicit and concise documents for publication within the hotel and management company environment.
Required Language Skills:
  • English - Very good
Additional Information / Benefits
MATHEMATICAL SKILLS

Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations w only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Must be able to make appropriate judgments regarding guest issues, team member issues and issues relating to how the hotel conducts business.
Ability to manage and direct staff.
Ability to handle multiple customer and operations demands with a high degree of professionalism, operating often with time sensitive deadlines.
Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.
Ability to work under pressure and deal with stressful situations during busy periods.

CERTIFICATES, LICENSES, REGISTRATIONS

Successful completion of Brand’s Housekeeping Management program (currently the Sparkle Program) within 60 days of employment in the position.

PHYSICAL DEMANDS

Practice written safety standards at all times. The physical demands described  are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling and carrying – must e able to accomplish any task required of employees within assigned departments. Bending/kneeling—must be able to accomplish any task required of employees within assigned departments. Must be able to push/pull/lift 50 pounds. Job frequently requires walking/standing for long periods of time. Requires the ability to reach, grab and feel. Job frequently requires walking, sitting, kneeling, crouching and standing. Frequently requires reaching, grabbing, pulling and grasping.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 ours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts and or overtime. Also, depending on business demand, hours may be reduced at any time.
Contact Information
Contact Name: International Recruitment Exchange Services
Contact Phone: 16782271196
Preferred method of contact: Email with CV via Application Box below.
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