Relationship Banker - Washington DC Market

Bank of America is looking for a client‑centered associate to engage customers in the lobby and assist them with transactions through self‑service resources such as mobile banking, online banking, or ATM.
As a front‑office team member, you will accurately and efficiently process cash transactions while building rapport and supporting clients’ financial goals.

• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grow business knowledge and network by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls effectively
• Drive the client experience
• Manage cash responsibilities

• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results
• Effective collaborator who builds and nurtures strong relationships
• Passionate about delivering an experience that improves clients’ financial lives
• Confident in identifying solutions for new and existing clients based on their needs
• Excellent communicator, comfortable engaging all clients
• Adaptable to new information and technology platforms
• Ability to educate clients on using simple banking transactions via self‑service technologies (ATM, online banking, mobile banking)
• Strong critical thinking and problem‑solving skills
• Adherence to processes and guidelines, legal and regulatory compliance
• Time‑management and capacity management skills
• Flexibility to work weekends and/or extended hours as needed

• Experience in financial services and knowledge of industry products and solutions
• One year of successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Vietnamese or Spanish language skills preferred
• Bachelor’s degree or business‑related associate degree (e.g., business management, business administration, finance)

• Adaptability
• Business acumen
• Customer and client focus
• Oral communications
• Problem solving
• Account management
• Client experience branding
• Client management
• Client solutions advisory
• Relationship building
• Business development
• Pipeline management
• Prospecting
• Referral identification
• Referral management

• High School Diploma / GED / Secondary School or equivalent

• Shift: 1st shift (United States of America)
• Hours per week: 40
• Pay range: $25.00 – $27.88 hourly, based on experience, education and skill set
• Pay type:
  
  Base salary only, no incentive eligibility
• Benefits:
  Eligible for benefits, including paid time off and other standard employee benefits