Air Import Gateway Specialist

Job Title: Air Import Gateway Specialist

Location
:
Hebron, Kentucky

• Execute orders by confirming arrival times, coordinating with carriers, inputting data, and dispatching recoveries.
• Build relationships by responding timely to customer communications via email, fax and mail.
• Work with air and ground transportation partners to handle import shipments.
• Receive and track airfreight import consols through arrival into the final destination.
• Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment.
• Answer all customer inquiries in accordance with the Customer Service Policy standards.
• Further increase customer satisfaction and business share through proactive and regular contact and data input.
• Communicate with and ensure release of the freight from air carriers.
• Perform billing to internal customers and/or other offices.
• Set up and coordinate direct deliveries to the customer.
• Handle and manage all operational issues at file level regarding exceptions.
• Participate in additional projects as directed.

• 1+ years of experience in freight forwarding industry, air import experience preferred.
• Cargo Wise systems knowledge is a plus.
• Exceptional customer service skills.
• Detail oriented and strong follow-up skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Pay Range
: $21.32 - $28.43/hr. (Based on Experience)

• Competitive base salary plus role dependent performance‑based incentives.
• 401(k) Match: $1‑for‑$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan:
  Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical:
  Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision:
  Optional coverage for exams, frames, and contacts.
• Dental:
  Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer – DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristic.

Work Authorization – Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.