Manager - Quality Assurance​/Quality Control - SATCOM Manufacturing

The Quality Manager leads and advances the Quality Management System across our North Texas (Kilgore, Plano, Irving) multi-campus manufacturing sites and the incumbent can be based in Kilgore or Plano. This role ensures compliance with ISO 9000 standards and customer/regulatory requirements while driving operational quality performance as the organization scales production. The position operates with high visibility to senior leadership and directly influences customer satisfaction, operational execution, and production scalability.

This role requires both strategic leadership and hands-on execution, including customer-facing responsibilities, audit ownership, and structured Root Cause Corrective Action (RCCA) deployment.

Why This Role Matters

This position directly impacts operational performance, customer satisfaction, and the organization's ability to scale production. The Quality Manager operates with senior leadership visibility and plays a critical role in strengthening quality systems, improving process discipline, and enabling sustainable growth.

Work Environment & Culture

* Fast-paced manufacturing environment transitioning from low-volume/high-mix to higher production scale

* Growing quality maturity with opportunity to shape processes and standards

* Significant change management as operational discipline increases

* Cross-functional collaboration with engineering, operations, and supply chain

* High leadership visibility and accountability for measurable outcomes

YOU WILL BE ACCOUNTABLE FOR:

Quality Systems & Compliance

* Maintain and improve the Quality Management System aligned with ISO 9000 standards

* Own full audit lifecycle (internal, customer, regulatory), including readiness, execution, and closure of findings

Operational Quality & RCCA

* Lead RCCA/CAPA activities to address internal and external quality issues

* Partner with operations across machining, welding, composites, assembly, integration, and testing

* Drive use of PFMEA, Control Plans, 8D, and SPC to improve process capability

Customer & Supplier Quality

* Serve as the primary quality representative to customers, including leading audits, business reviews, and high-visibility issue resolution

* Manage customer complaints with timely, data-driven responses

* Drive supplier corrective actions and monitor supplier performance

Data & Continuous Improvement

* Define and drive KPIs such as PPM, COPQ, yield, and audit performance to enable data-driven decision making

* Establish reporting cadence and dashboards to provide visibility to leadership and operations

* Use trend analysis to prioritize corrective actions and continuous improvement initiatives

* Support production scale-up through process standardization and variation reduction

Team Leadership

* Lead and develop a distributed team of Quality Engineers and Inspectors

* Build capability in structured problem solving and quality methodologies

* Promote accountability and continuous improvement culture

Scope

* Oversight for 3 campuses in Kilgore

* Direct leadership of Quality Engineers and Inspectors across sites

* Aerospace, Defense, and Communications manufacturing environment

* Approximately 20% domestic travel required

YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE:

Bachelor's degree in Engineering, Quality, or related field (or equivalent experience)

* 5-10+ years of quality experience in aerospace, defense, or regulated manufacturing

* Prior leadership experience with direct reports

* Strong knowledge of ISO 9000 (AS9100 preferred)

* Experience leading customer and regulatory audits

* Demonstrated success with RCCA/CAPA and structured problem solving

* Ability to operate in both strategic and hands-on capacities

Preferred Qualifications

* Multi-site manufacturing experience

* Background in fabrication, composites, assembly, and test environments

* Proficiency with quality and analytics tools (Excel, Minitab, Power BI)

* Strong customer-facing communication skills

What Success Looks Like

* Positive audit outcomes with sustained certification compliance

* Reduction in defects, rework, and customer complaints

* Improved process consistency during production scale-up

* Engaged and capable quality team

*…