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Patient Service Representative

Job in Kingston - Ulster County - NY New York - USA , 12402
Company: WMCHealth
Contract position
Listed on 2021-02-24
Job specializations:
  • Healthcare
  • Administrative/Clerical
Job Description & How to Apply Below
Patient Service Representative                                     

NorthEast Provider Solutions Inc.                                     

Kingston, NY                                        

Clerical/Administrative Support                                

Nps Covid-19                                



Full Time                                


All Shifts                                

Req #:

Posted Date:
Jan 05, 2021                                    




Apply Now
External Applicant link (http://(Please contact us using the "Apply for this Job Posting" box below)\_apply\_login.cfm&cJobId=95705)  Internal Applicant link









Job Details:


Job Summary:

The Patient Service Representative performs various clerical tasks for COVID operations manager, practice manager/supervisor, clinical team or physicians. The Patient Service Representative supports various COVID initiatives throughout multiple locations within the WMCHealth Network, including but not limited to testing sites, call center, results, etc.




Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
Registers new patients and assists them in completion of necessary forms.
Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system.
Scans completed forms, identification, and insurance cards into patient documents folder.
Schedules future appointments based on procedure type, time requirements, and provider schedules.
Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care related calls, in accordance with triage procedures.
Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary.
Provide helpful assistance in anticipating and responding to the needs of all patients and family members. Remain calm under pressure and effectively deal with difficult people.
Perform general office duties, such as document preparation, scanning, mailing, and filing.
Utilizes technology, including specialized software as applicable, to maximize productivity.
Develops and maintains electronic files as necessary.
Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
Other duties as assigned.




Minimum of one year of customer service and/or medical office experience, preferred.



High school diploma or equivalent, required.


Licenses / Certifications:




Training and PPE (personal protective equipment) will be provided.

Special Requirements: Shifts may include weekend/evening coverage.


Apply Now
External Applicant link (http://\_apply\_login.cfm&cJobId=95705)  Internal Applicant link
Position Requirements
Less than 1 Year work experience
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