Guest Services Supervisor

Opportunity

The Woodmark Hotel & Still Spa is looking to hire a Guest Services Supervisor - Full Time - $28.00/hour.

Be part of a luxury revolution in the hospitality space.

When you become a Team Member at the Woodmark Hotel & Still Spa, you're empowered to share your craft side by side with passionate and talented people inspired to create incredible guest moments every day.

If this approach aligns with your passions, join us at a place where your voice and opinion is an integral part of the next generation of hospitality.

The Woodmark Hotel & Still Spa offers qualifying Team Members these unique perks & benefits. Eligibility is based upon employment status (Full-Time or Part-Time).

• Easy access to work - centrally located in Kirkland, Washington.
• Free on-property parking for all Team Members.
• Daily Meal Credit - $6.00/day automatically added to your paycheck for each shift worked on-site for 5+ hours for all Team Members.
• Public Transportation Reimbursement - $40.00/month reimbursement for use of public transportation if eligible.
• Team Member appreciation events and recognition celebrations.
• Coffee & Tea - Team Members enjoy daily complimentary drip coffee & tea.
• Restaurant discounts - Team Members enjoy a 30% discount at The Woodmark Hotel & Still Spa's restaurant, Carillon Kitchen.
• Spa discounts - Team members enjoy a 30% discount at The Woodmark Hotel & Still Spa on all spa services and retail products at Still Spa.
• Holiday Bonus Pay
• Hotel Room night discounts for Team Members and their Friends & Family.
• Carillon Point property discounts at restaurants and businesses.
• Life Mart discount program through ADP.
• 401(k) Plan after 1-year of employment with employer contribution.
• Team Member Assistance Program - Free & confidential counseling program
• Paid Time Off (PTO) - 17+ days per year for Full-Time Team Members.
• Complimentary Life Insurance for Full-Time Team Members.
• Voluntary Medical Insurance Full-Time Team Members.
• Voluntary Dental Insurance Full-Time Team Members.
• Voluntary Vision Insurance Full-Time Team Members.
• Voluntary Accident & Critical Illness Insurance Full-Time Team Members.
• Voluntary Pet Insurance Full-Time Team Members.

SUMMARY: This position will provide exceptional service to both internal and external guests at all times. They will be responsible to assist in providing leadership, guidance and support to the front desk team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. They often provides the first point of contact for guests and is responsible for creating an excellent, memorable first impression.

The Guest Services Supervisor is fully committed to ensuring that all procedures are performed to the department and property standards and serve as an ambassador for the property.

• Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency
• Demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests
• Be an expert and demonstrate knowledge of: all hotel features/services, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Champion, promote and successfully track departmental and organizational initiatives, such as department incentive program
• Ensure Guest Services Team properly complete required checklist items at the end of each shift
• Instills a calm, organized approach when interacting in stressful situations
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
• Assist management to…