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CSR Online Advertising Specialist – Spanish Speaker

Job in Kraków - Poland
Posted by Majorel Poland
Full Time position
Listed on 2019-06-10
Job specializations:
  • Advertising
    Advertising Accounts, Entry Level Advertising
  • Customer Service
    Customer Service Rep, Entry Level Customer Service
Job Description & How to Apply Below
Overall Job Purpose

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site to apply an understanding of their products and drive ROI to an existing customer starting of small and medium business accounts with further development opportunities. Key activities include customer account reviews, upselling, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.



Duties and Responsibilities

•    Provide high quality online customer service via phone, chat and email that exceeds the customers’ expectations
•    Deliver efficient troubleshooting and query resolution
•    Assist customers with account optimisation through various communication channels including social networks
•    Upsell additional product features to existing B2B customers
•    Identify, qualify and overcome customer objections
•    Ability to research and develop knowledge of customers products and services
•    Collaborate with other departments to resolve customer escalations within agreed timeline
•    Meet deadlines with a fast paced environment
•    Use initiative to identifying trends and/or process improvements
•    Participate in on-going product training and process upskilling
•    Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps,  Analytics, Shopping and Search
Position Requirements
High School,   Less than 1 Year work experience
Required Qualifications & Experience

•    Fluency in written and spoken English and the required language for this role is essential
•    Preferably 1 years’ experience in a customer service related field
•    Excellent communication and negotiation skills and confidence in dealing with customers
•    Comfortable working in an online environment with general computer literacy
•    Strong analytical and problem solving abilities
•    Self-motivation to meet and exceed individual and team targets
•    General knowledge of social media and digital platforms
•    Ability to work individually and as part of a team
•    BA/BSc degree or equivalent is preferable but not essential



Competencies

•    Solutions Orientated
•    Initiative
•    Collaboration
•    Organizational commitment  
•    Customer Focus
•    Teamwork
•    Organization & Planning
•    Results Orientated
•    Attention to detail
•    Problem Solving & Information Gathering
•    Resilience & Adaptability
Required Language Skills:
  • Spanish - Very good
  • English - Very good
Additional Information / Benefits
What we offer

•    Vibrant, multi-cultural environment
•    Career & Personal Development
•    Quarterly performance bonus
•    Comprehensive Benefits Package
•    Subsidized Health Insurance
•    Access to Discount Schemes
•    E learning access
•    Paid Annual Leave
Questions to answer on applying for this job
  • Do you require a work permit/residence card or visa to work in Poland?
Contact Information
Contact Name: Majorel Poland
Preferred method of contact: Email with CV via Application Box below.
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