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Customer Support Executive​/Spanish Speaker

Job in Kuala Lumpur - Malaysia
Posted by TimeDC
Full Time position
This Job Posting has Expired
Salary 1200 USD Monthly USD 1200 MONTH
Job specializations:
  • Customer Service/Help Desk
    Bank Customer Service, Bilingual Call Center, Customer Service Rep
  • Language/Bilingual
    Spanish Speaking, Spanish Translator
Job Description & How to Apply Below
Position:  Customer Support Executive (Spanish Speaker)
Responsibilities:
- answering questions about all technical support (inbound call, live chat, and email);
- processing clients’ requests (inbound call, live chat, and email);
- supporting company good image;
- provide problem-solving skills to existing clients by ensuring excellent service provided to clients;
- ensure operating systems are functioning properly and report to the leader if it fails;
- process client's request via phone call, live chat, and email;
- escalate issues to appropriate specialist when needed (via SalesForce or Jira)
- update clients on their request status accordingly;
- constantly verify documents submitted by clients within specific regions on the hourly basis;
- attend all seminars scheduled by the company for the employee;
- achieve quarterly KPI targets set by manager/leader;
- Perform other ad-hoc tasks assigned by manager/leader.
Position Requirements
Bachelor
Requirements:

- High school diploma or equivalent; bachelor degree preferred
- Proven customer support experience
- Strong phone/email/chat contact handling skills and active listening
- Customer oriented and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Experience in Forex Industry will be an added advantage
- Able to speak, read and write in Spanish & English
Required Language Skills:
  • Spanish - Very good
Additional Information / Benefits
- Permanent role (Working visa will be provided)
- Working days: 5 Days/ week (Shift working hours)
- Variable Allowance up to USD95/monthly (Upon Confirmation)
- Shift allowance up to USD100/week
- Food Vouchers
- Medical & Personal Insurance (Self & Spouse)
- Gym Allowance
- Annual Leave: 16 Days
 
 
 
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