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Customer Support Executive​/Turkish

Job in Kuala Lumpur - Malaysia
Posted by Pole To Win
Full Time position
Listed on 2021-10-23
Salary 5000 MYR Monthly MYR 5000 MONTH
Job specializations:
  • Customer Service/Help Desk
    Customer Service Rep, CRM, Expat Customer Service
  • Language/Bilingual
    Bilingual, Turkish Speaking
Job Description & How to Apply Below
Position:  Customer Support Executive (Turkish)
RESPONSIBILITIES

• Provide customer support and technical issue resolution via email, phone, chat, social media and other online platforms.

• Handle multiple concurrent chat and email interaction.

• Identify, correct and advise on technical issues in the customer’s computer, mobile app and/or video game console.

• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Perform quality check on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc) of English language in nature.
Position Requirements
High School, Less than 1 Year work experience
Requirements
• Able to work on weekends and public holidays based on shift roster schedule.

• Fluency in verbal and written communication skills in English & Turkish (due to the need to handle queries and incoming tickets in these languages)

• Possess customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, phone.

• Appreciation of games is advantageous.

• Meticulous team player with a results-driven personality.

• Equipped with appropriate urgency to suit operational demands.
Required Language Skills:
  • Turkish - Good
Additional Information / Benefits
AWS, medical expenses,  WFH
Questions to answer on applying for this job
  • Are you able to read & type in Turkish?
  • Which of these statements best describes your immigration status under Malaysia Law?
Contact Information
Contact Name: PTW International (Malaysia) Sdn. Bhd.
Preferred method of contact: Email with CV via Application Box below.
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Malaysia-only applications: This Company / Employer has indicated that only qualified candidates currently living in Malaysia (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

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