Operations Manager

Position Overview

The Operations Manager oversees the day-to-day operations of an assigned center, ensuring administrative efficiency, staff development, financial health, and quality service delivery.

Annual Salary: $55,000 – $59,000 (based on experience)

Location:

115 Kohlers Crossing, Suite 240-250, Kyle, Texas 78640

• Manage billing, payroll, and general reporting.
• Schedule staff and patients, ensuring fulfillment of contracted hours and billing requirements.
• Recruit, hire, onboard, and mentor local behavior technicians (BTs) and administrative staff.
• Supervise daily operations of administrative and clinical staff.
• Maintain staff engagement and a strong center culture.
• Communicate and uphold CARD policies, mission, and standards.
• Coordinate scheduling, maintenance, cleaning, and supply ordering.
• Oversee facility cleaning, hygiene, safety, and maintenance, including vendor management.
• Track purchasing budgets and manage equipment and devices.
• Lead outreach to meet growth targets and build relationships with community entities.
• Improve KPIs, patient retention, staff development, and overall division growth.
• Ensure HIPAA compliance and maintain client and employee records.
• Provide clinical support to other centers lacking an Operations Manager and cover PTO as needed.
• Attend required trainings, meetings, and report to Division Director / Group Operations Manager.

• High school diploma or equivalent required.
• Bachelor’s degree in business, accounting, finance, administration, or management preferred.
• Minimum 3–6 years of management experience.
• Some healthcare experience preferred.

• Independent work and decision-making in complex, stressful environments.
• Leadership and people-development skills (“lead by example”).
• Proactive, results-oriented problem-solving.
• Judgment, confidentiality, and diplomatic communication.
• Prioritization and effective execution.
• Strong interpersonal skills with staff, families, and community partners.
• Ability to align with CARD’s clinical expectations and policies.
• Excellent written and verbal communication, phone and email etiquette.
• Proficiency in English.
• Computer skills:
  Outlook, Word, Excel, PowerPoint.
• Willingness to work extended hours, weekends, and holidays as required.

• Professional, reliable, adaptable, compassionate, active listener, enthusiastic.

• Typical office environment with occasional local or overnight travel by automobile and plane.

• Work with seated patients across various settings (floor, small chairs, outdoor environments).
• Move frequently to gather materials and respond to patient behavior.
• Assist patients by bending, kneeling, crouching, or lifting up to 30 lbs.
• Use visual tracking to monitor patient movement.
• Block aggressive behaviors or assist patients in urgent situations.
• Work in both indoor and outdoor settings, under varying weather conditions.