Enhanced Shelter Case Manager

Enhanced Shelter Case Manager

Posted on: 05/07/2026

Location:

Maple Court - Lacey, WA

Hours:

Monday-Friday 8AM-4:30PM

Reports To:

Supportive Services Manager

Pay Range: $29.20- $34.61 hourly

Position Type:
Non-exempt, unionized position (OPEIU
8).

The Case Manager is responsible for securing permanent housing for people who were formerly experiencing homelessness, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, information and referral assistance, and coordination of community-building activities.

Responsibilities:

* Build effective relationships with clients.

* Provide information and referrals to clients, including through distribution of written material.

* Maintain updated information tools for client use in accessing community resources.

* Formally and informally assess clients as to current level of functioning and social service needs.

* Offer case management for assigned clients.

* Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.

* Coordinate with local agencies to provide services that meet the needs of LIHI clients.

* Work collaboratively with Shelter Operations and Supportive Services staff to increase stability of clients.

* Organize and facilitate community events for residents to build community.

* Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for clients.

* Initiate and encourage client involvement in community-building activities, such as community meetings, meals, and support groups.

* Contribute to the development of a community that values cultural diversity.

* Participate in staff meetings and case conferencing.

* Report regularly to the Supportive Services Manager on programmatic issues.

* Maintain records of activities of clients with case management reporting- digitally and hard copy written documentation per policy.

* Complete other records and reports appropriate to the position as directed.

* Assist with preparation of spreadsheets, correspondence and reports as related to the Shelter programs.

* Participate in public policy advocacy efforts including recruiting clients to attend public meetings and testify at hearings.

* Helping establish community contacts.

* Foster a clean and safe environment.

* Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).

* Engage with assigned training and comply with training deadlines.

* Utilize Personal Protective Equipment (PPE) and follow PPE protocols.

* Other duties as assigned.

Minimum Qualifications:

* Associate Degree in Social Work or related field with 3 years of experience with people experiencing homelessness, mental health, substance abuse.

* Able to read, write and speak in English, with excellent writing skills.

* Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports.

* Flexibility to work evenings.

* Knowledge of referral resources.

* Two years of case documentation experience.

* Background in case management, advocacy, or related career.

Preferred

Qualification:

* Experience providing services to low-income and/or people experiencing homelessness.

* Bachelor Degree in Social Work or related field.

* CPR/First Aid certification.

Physical Requirements for this position can be found here.

Other Requirements:

* Must have access to reliable transportation.

* Must have a valid Washington State driver's license and must meet Washington State minimum requirement for driver liability insurance.

* Must be able to pass a driving record check.

* Must pass criminal background checks and drug screening.

Benefits for this position (pro-rated for part time employees)

* Generous vacation and sick leave

* 10 paid holidays and 1 floating holiday

* Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)

* Employer-Paid Life and AD&D Insurance

* 401k offered for unionized employees (through OPEIU8)

*…