Register Here to Apply for Jobs or Post Jobs. X

Customer service Representative

Job in Lagos - Nigeria
Posted by Alco Solutions
Full Time position
Listed on 2020-07-14
Salary 75000 NGN Monthly NGN 75000 MONTH
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep, Retail Customer Service, Relationship Manager
Job Description & How to Apply Below
JOB DESCRIPTION :
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. Primary responsibilities .

PRIMARY RESPONSIBILITY :
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilise computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Position Requirements
College,   1 to 2 Years work experience
REQUIREMENTS :

High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset. Comfortable. using.
computers. Experience working with customer support.
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Alco Solutions
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
Nigeria-only applications: This Company / Employer has indicated that only qualified candidates currently living in Nigeria (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

To apply for this job, you need to provide some contact details for the employer or HR recruiter. Begin your free application by entering your email address (If already registered, you'll be asked to enter your password). Otherwise, you will initially need to enter some basic details with your first application.
Email Address Please enter a valid Email address.
How this Free Jobsite works - How to apply for jobs.
• To apply for any job, you must provide some contact details for the employer or HR recruiter. When you Register Here or Above with your first application (if you have not already done so), you will be asked to confirm your contact email address is valid via your email inbox.
• You will be asked to confirm a login password so to be able to make further applications in future visits.
• Once registered, you may also save CV / Resume summary details into the optional Resume format (This default format is easy for companies to read, and when available, it is sent as part of your application to a company to assist your application).
• Alternatively or additionally, you may attach your own original Resume document and 2 other supporting files as part of your application (Those files must be within the maximum combined size stated, and are not stored on this jobsite when you submit them).
• You must write or paste an introduction / cover letter into the application box.
• When you click the "Apply" button, your cover letter, Resume summary (if you have saved one on this site), contact details, and/or your own attached files are submitted as part of your application.
• Once you submit an application for any job on this site, it is solely the responsibility and decision of the company or employer you have applied to on whether they accept, review, process or respond to that application.
Search for further Jobs Here:
(Enter less keywords for more results. Suggestions may be selected)
Location
Employment Category
Education (minimum level)
Filters
Education Level
Experience Level (years)
Posted in last:
LOGIN Area - Jobsite