Sales Administration Manager

Sales Administration Manager, Kainoa Properties (starting at $75,000)

Job Summary:

The Sales Administration Manager is a key role within the Kainoa Properties operation, undertaking a wide variety of roles to supervise daily operations and plan the most efficient administrative procedures. This position will support a team of professionals to help grow tour flow and sales efficiencies and complete a range of administrative duties in various related departments. A great administration manager has excellent relationship building, communication and organizational skills and will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried out efficiently and effectively to allow the other operations to function properly.

Essential Functions:

• 1. Support the Sales Manager, Concierge Manager and team by planning and coordinating administrative procedures, policies and systems. Devise ways to increase tour flow and sales efficiencies while streamline processes that include; tour and sale administration, payroll, Timeshare Sales Contract creation.
• 2. Build and Maintain a positive working relationship with all associates and guests to ensure the highest level of customer service reinforcing the Mission, Vison and Values of the company.
• 3. Ensure Administration teams follow all policies and procedures, completing daily task efficiently and correctly, projecting a personal touch through exemplary customer service.
• Provide a great welcoming experience and constant attention from the first point of contact until last point of contact.
• Maintain accurate records of tour flow and sales progress.
• Work in conjunction with Resort Management team to provide exceptional customer service interactions with owners and guests.
• Proactively partner and collaborate with on-site and off-site Sales, Accounting, HR, IT, Marketing and other support departments to successfully align processes and systems or report issues.
• Ensure compliance with company policies and industry regulations throughout all sales processes.
• Willingness to go the extra mile to exceed expectations of our guests.
• Provide development and revisions of current and new stand operating.
• Monitor inventory of office supplies, gifting premiums and the purchasing of new material with attention to budgetary constraints. Provide reconciliation process for accounting and other supporting departments.
• Recruit and train personnel and allocate responsibilities.
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency.
• Provide training for new and continued training for current employees.
• Monitor costs and expenses to assist in budget preparation.
• Resolve escalated guest issues and complaints, and resolve any challenges including non-qualifying guests, gifting issues, etc.
• Resolve discrepancies with Customers gifted premiums.
• Work closely with all marketing partners to ensure non-qualified guests are gifted correctly and returned to booking locations with a kind and courteous manner.
• Data accuracy and tracking of tour flow and sales to accurately calculate commissions and payments for teams.
• Provide feedback to management of discrepancies and reoccurring problems.
• Ensure integrity of the gifting process.
• Manage employee time records and ensure accuracy.
• Provide training for new and continued training for current employees.
• Ability to adapt to new initiatives, change of course and prioritize appropriately.
• Miscellaneous tasks as assigned by Operations Manager

Job Specifications:

• Proven experience in customer service or sales roles, preferably within real estate or property management
• Strong understanding of sales principles and customer relationship management techniques
• Excellent organizational skills with attention to detail
• Ability to communicate effectively in English (both verbally and in writing)
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM software is preferred
• Prior experience managing administrative tasks in a fast-paced environment is advantageous
• Strong customer service skills on the phone
• Dependable and motivated team player
• Must be able to obtain a TSR license
• Must be able to have a flexible work schedule