Delivery Director

Position: Applications Delivery Director
Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive.

Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About the role

As the Applications Delivery Director for Enrollment & Partner Connectivity Technology at Trustmark, you will bring deep insurance technology (Insur Tech) delivery experience, domain knowledge, and strong vendor & SI partner governance skills to execute work through internal and outsourced teams. You will serve as a delivery leader, partnering closely with Trustmark leadership and IT vendors across voluntary benefits, life insurance, and group insurance to deliver technology solutions that support enrollment and partner connectivity.

Responsible for delivering enrollment connectivity and platform capabilities that power a digital-first enrollment and benefits administration ecosystem, including efficient case setup, streamlined partner interactions, and reliable connectivity with key benefit administration platforms, HRIS/HCM systems, brokers, and employer partners. Collaborates with Enterprise Architecture, Enterprise Integrations, Infrastructure, Data, Security, and SI partners to deliver scalable, high-quality enrollment capabilities that advance Trustmark’s modernization strategy.

The person in this role will bring a strong software engineering background and a pragmatic grasp of engineering and delivery best practices, paired with delivery ownership and rigor, excellent communication skills across technical and non-technical stakeholders, and deep experience governing external SI partners.

This is a hybrid role with 3 days at our campus in Lake Forest, IL, and 2 days remote.

Responsible for the strategic interface between IT and one or more Domains. Collaborates with assigned business unit(s) to assess information technology needs, define requirements, and develop solutions. Understands business unit operations and identifies opportunities to leverage technology to increase efficiency or effectiveness. Develops short- and long-term technology roadmaps based on anticipated changes to business unit operations. Serves as a single point of contact for the business unit(s);

receives requests or inquiries, triages and prioritizes initiatives, develops business cases, and represents unit interests to senior IT leadership. Oversees the delivery of IT solutions to ensure that needs are met.

Key Accountabilities:

Provide strategic consulting, support and guidance regarding key IT initiatives.

Ensures requirements are well-defined and delivery plans are aligned to established architectural and engineering standards in partnership with IT domain leaders.

Owns end-to-end SDLC delivery governance, orchestration, and outcomes.

Provides oversight of Agile delivery (Scrum, Kanban) in SAFe framework.

Communicates decisions, priorities and project information to appropriate levels of staff regarding business unit requests, projects and initiatives.

Serves as a primary point of contact advisor for IT Executives. Advises in delivering products and services to value all business partners. Provides strong oversight of SI partners to ensure adherence to established architecture standards.

Leads release planning and cutover readiness for solution releases.

Plays a lead role in enabling business goal achievement through the effective use of technology and facilitates business changes through technology.

Minimum Requirements:

Bachelor’s Degree and…