Lead Software Engineer - CQA and Customer Care

Company Overview

Publix Super Markets, Inc., the largest employee‑owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, Publix offers career opportunities at every level—from internships through technical leadership.

Lead Software Engineer supporting the CQA and Customer Care business areas. Provide technical leadership and hands‑on engineering expertise to deliver secure, compliant, and scalable enterprise platforms and integrations. Collaborate closely with Architecture, Product Owners, Business Systems Analysts, Security, and Quality teams to design, build, and support complex technology solutions across the organization.

Guide technical direction and execution for complex applications and integrations, from design through deployment and operational support. Perform peer code reviews, lead technical problem resolution, and serve as a subject‑matter expert within the product portfolio. Ensure solutions align with architectural standards, security requirements, and long‑term maintainability objectives while supporting new implementations, system modernizations, enhancements to existing platforms, and enterprise‑wide integrations.

Hybrid (Lakeland, FL). Enjoy the best of both worlds—collaborate in person and innovate remotely.

• Hybrid Flexibility:
  Work remotely when needed and join onsite for high‑impact collaboration and brainstorming sessions.
• Operational Efficiency:
  Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Empowered Culture:
  Value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.

• Lead the technical design, development, testing, implementation, and support of complex, enterprise‑scale technology solutions with minimal guidance.
• Provide technical leadership and guidance across multiple teams and platforms, ensuring alignment with architectural standards, security policies, and compliance requirements.
• Serve as the technical expert for assigned systems, providing guidance and resolution for highly complex technical issues.
• Translate complex business requirements into scalable, reliable, and maintainable technical solutions.
• Lead and participate in technical design reviews, peer code reviews, and architecture discussions to ensure solution quality and consistency.
• Provide technical input into solution scope, estimates, dependencies, and risk considerations.
• Ensure solutions meet performance, reliability, usability, scalability, and total cost of ownership expectations.
• Develop and maintain implementation plans, technical documentation, and operational runbooks.
• Partner with Business Systems Analysts, Product Owners, QA Analysts, and stakeholders to define acceptance criteria and support user acceptance testing.
• Guide and mentor software engineers through technical challenges, design decisions, and engineering best practices.
• Diagnose and resolve complex system issues by identifying root causes and determining appropriate remediation and escalation paths.
• Support after‑hours implementations and provide on‑call support for critical systems as required.
• Advocate for continuous improvement, innovation, and operational excellence across supported platforms.

• Bachelor’s degree in Computer Science or another analytical discipline, or equivalent experience.
• 7+ years of experience analyzing complex business problems and delivering scalable enterprise technology solutions.
• 2+ years of experience developing and supporting enterprise applications using C# (.NET), Razor Pages, Telerik/Kendo controls, and modern UI frameworks.
• 2+ years of experience integrating multiple systems using various interface patterns, including APIs, messaging, and file‑based integrations.
• 2+ years of experience designing and implementing unit and integration testing strategies.
• 4+ years of experience supporting production systems…