Account Resolution Specialist; Collector

Job Description

This is an entry-level to early-career position for a motivated individual looking to build experience in customer service, accounts receivable, and account resolution. An Account Resolution Specialist communicates with consumers and customers regarding past-due accounts on behalf of ACS clients. Responsibilities include handling inbound and outbound calls, discussing account status, collecting payments, establishing payment arrangements within approved guidelines, documenting account activity, and providing professional service that reflects ACS and its clients in a positive manner.

• Must be a U.S. citizen or have a valid work visa
• Must be of legal working age

• Strong communication
• Customer service
• Attention to detail
• Organization
• Basic computer applications
• Professional phone etiquette
• Ability to manage difficult conversations calmly and respectfully

Full-time, Part-time, Internship

$12.00 – $15.00 per hour

• Split, four 10-hour days, or 8am-5pm EDT
• Monday to Friday

• Lancaster, OH 43130:
  Reliably commute or planning to relocate before starting work (Required)

• High school or equivalent (Required)

• Microsoft Office applications: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Call center or phone-based communication: 1 year (Preferred)
• Third-party collections or accounts receivable: 1 year (Preferred)

Main Office
Toll Free
Sales Office