Resource Center Case Manager

Under the direction of the Resource Center Deputy Director and the Coordinator, the Resource Center Case Manager is responsible for providing screening, referral, and case management services to low- and moderate-risk youth accused of unruly/status, misdemeanors, and, in some cases, felony-level offenses, to limit their exposure to the juvenile justice system. The Resource Center Case Manger role is a generalized position that can be utilized within any of the Court’s robust diversionary interventions to best meet the changing needs of the Resource Center and the Juvenile Court.

• Receive and process referrals from court personnel, citizen’s complaints, law enforcement agencies, prosecuting attorneys, schools, and parents.
• Collaborate with and establish/maintain strong connections with community partners including, prosecuting attorneys, law enforcement agencies, and schools, etc.
• Assess Diversion eligibility/level of service based on indicated needs of youth/family and complete appropriate paperwork in a timely manner.
• Conduct initial Diversion interview in accordance with established Diversion Services protocols.
• For eligible youth, establish a Diversion contract/development plan involving the youth and family, and monitor the youth for adherence to contract terms. Provide assistance, incentives, and redirection to youth/family in a timely manner.
• Meet at least monthly withthe Lead Diversion Case Manager for case review. Follow directives recommended by supervisor.
• Complete weekly and bi-weekly contract checks to follow up on apology letters, essays, community service and all other diversion requirements contained in the contract/development plan. Document all contact with youth (phone, office, home, and school) in appropriate case management system.
• Contact other community agencies involved on at least a bi-weekly basis to oversee status of contracts/ development plans.
• Maintain all required paperwork, case file entry, and required data elements within the appropriate case management system.
• Terminate cases in a timely manner.
• Attend and participate in Court hearings as Court/case needs dictate.
• Perform on-call duties as specified in the On-Call Procedures (non-business hours) on a rotation basis.
• Report to work with regular, predictable, and consistent attendance.
• Promote and adhere to the Vision, Mission and Core Principles and Values of the Court.
• Foster an inclusive and culturally competent work environment.
• Contribute to a strong, supportive, and productive team environment.
• Perform other duties as directed and assigned.

• Minimum Undergraduate Degree (Bachelor’s Degree preferred) in Sociology, Social Work, Human Services, or a related field
• Ability to work with difficult people, decision-making, problem-solving, and organizational skills
• Five (5) years of experience in a related position will be considered in lieu of education requirements
• OYAS Certifications (within 6 months of hire). EPICS Certification (within 6 months of hire, if available)
• Proficient computer skills

• Ability to connect with and provide empathetic, nonjudgmental, and culturally and linguistically competent support to families
• Understanding of the juvenile justice system and its processes; understanding of other systems including education, mental health, child welfare, etc.
• Ability to maintain professionalism while interfacing with both system employees, court staff and community stakeholders
• Experience providing peer coaching and support to families either in a formal paid capacity, or informally as volunteers
• Ability to maintain confidentiality, dignity, and respect for all families navigating the juvenile justice system
• Display reasonable and sound judgment including in times of crisis
• Willingness to promote positive youth development model, resiliency, other Court-endorsed models, and race equity throughout Court programs