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Skills Needed: Requirements:

• Proven previous deep experience using Amadeus (or similar) platform is a must (2 years at an advanced user level). This will be assessed as part of the process.
• Availability to work Monday to Friday on a rotating, continuous shift, including Bank Holidays.
• Availability to work up to 20 weekends per year upon previous notice.
• Availability to work the night shift up to 8 weeks per year upon previous notice.
• Good communicator: proficient communication skills in English, and ideally in another EU language.
• Proven experience going above and beyond to provide an amazing service that delights customers.
• Deep experience using ticketing tools or any similar software.
• You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
• Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is t to control you.
• Smart, fast learner, and resourceful. Tech savvy.
• Extrovert, enjoy social interactions, especially by phone and , and can create long-lasting connections very easily.
• Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
• Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
• Coachability: you are willing to develop yourself through listening to those around you and learning from them.
• A true owner, you feel comfortable working outside of your comfort zone if needed.

On top of that, you will only be the right candidate if you are:

• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.

Skills Needed: • Kenntnisse in HTML/CSS
• Erfahrungen mit PHP, MySQL und Adope Photoshop sind wünschenswert
• Studium im Bereich Medieninformatik, IT oder ähnlichem
• Eigeninitiative und Interesse für das Online Marketing
• Gute Englischkenntnisse
• Gute Kenntnisse im CMS Wordpress

Skills Needed: Who you are?

• Communication: Fluent level of both Dutch and English. Spanish is a plus.  

• Experience: Background in Customer Support in either retail or contact centres  

• Focus on Customer Loyalty: We are looking for people who are able to understand our customer needs and deliver a World Class customer support

• Motivation: Highly motivated, focused passionate about connecting to the customer  

• Openness:  Growth mindset, open to new ideas, embrace feedback & coaching and challenge our beliefs to deliver exceptional customer experience

• Professionalism and team work: good people and interpersonal skills to build effective relationships. Maintain calmness under pressure  

• Analytical: Attention to detail and ability to interpret information making sound recommendations  

• Knowledge retention: ability to learn and retain knowledge of our products or services   

• Industry advantages: travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential  

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Skills Needed: This is you:

You are a methodical type of person and "Doer" is your middle name.

Your friends tell you that you can't leave anything undone and quality is your priority.

You feel like you have a mission, not just a task.

You can communicate with technical and non-technical people alike to show both technical and functional command of what you are doing.

You are an enabler for your teammates.

You are definitely a technology enthusiast.

You are an international team player.

You are eager for knowledge.

You are hands-on and proactive.

You are fluent in English (it’s a must).



You must have:

Strong computer skills and the ability to troubleshoot and diagnose problems.

Ability to communicate effectively to help teammates fix their issues and feel satisfied with the experience

Writing and editing skills to aid in writing and updating manuals

Familiarity with a Mac and Linux environment

Open and receptive to new ideas and ways of doing things

Agile methodologies

Experience with task ticketing management systems (RT, JIRA).

Skills Needed: This is you:

You are a methodical type of person and "Doer" is your middle name.

Your friends tell you that you can't leave anything undone and quality is your priority.

You feel like you have a mission, not just a task.

You love new things and you can take or come up with a high-level idea and run with it.

You're always curious about what’s out t in the open-source world, you love to evaluate it and make decisions.

You can communicate with technical and non-technical people alike to show both technical and functional command of what you are doing.

You care about online news and user experience.

You are definitely a technology enthusiast.

You are an international team player.

You are eager for knowledge.

You are hands-on and proactive.

You are fluent in English (it’s a must).



You must have:

BA/BS degree required, major in engineering, computer science, or MIS a plus

Minimum of 3 years of experience in a customer support or sysadmin role

Familiarity with a *nix environment, one or more programming languages and  orchestration tools

A feeling of being at home with content delivery network services, content management, web analytics, website performance, mobile content delivery or managed web hosting is highly desired

Understanding of systems analysis techniques is desirable.

Knowledge on TCP, DNS and HTTP as well as troubleshooting techniques is important with the ability to debug connections using cURL, traceroute, telnet, tcpdump and other network diagnostic tools

Strong communication skills

Customer facing experience is a plus, but not essential. If no experience, the desire to talk about technical issues with customers is key to success.

Impeccable communication skills are important.

Open and receptive to new ideas and ways of doing things.

Agile methodologies and Continuous Integration workflows.

Experience with task ticketing management systems (RT, JIRA).

Skills Needed: We are looking for candidates who have:
• Excellent communication skills both verbally and written in French and English
• Excellent listening and problem-solving skills
• Previous experience in a technical support role and/or degree in Computer Science
• Advanced technical support skills in a Microsoft Active Directory based environment
• Working knowledge of one or more of the following: Microsoft Windows Server, Active Directory, Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft Lync Server.
• Excellent listening and troubleshooting skills
• Eagerness to learn and develop

Skills Needed: We are looking for candidates who have:
– Excellent communication skills both verbally and written in Italian and English
– Computer literate, experience with CRM/ticketing system desired
– Eagerness to learn and develop
– Previous experience in a technical support role and/or degree in Computer Science
– Advanced technical support skills in a Microsoft Active Directory based environment
– Working knowledge of one or more of the following: Microsoft Windows Server, Active Directory, Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft Lync Server.
– Excellent listening and troubleshooting skills

Skills Needed: We are looking for candidates who have:
- Excellent communication skills both verbally and written in English
- Excellent listening and problem solving skills
- Experience in a technical support role
- Strong Hardware and Software knowledge
- Experience with CRM and/or ticketing systems desired
- Technical Certifications desired  (e.g. MCP, MCSE, CNE, A+, Network +, Server +)
- Eagerness to learn and develop

Skills Needed: We are looking for candidates who have:
- Excellent communication skills both verbally and written in English
- Additional language like Dutch desired but not a must
- Previous experience in a technical support role and/or degree in Computer Science
- Advanced technical support skills in a Microsoft Active Directory based environment
- Working knowledge of one or more of the following: Microsoft Windows Server, Active Directory, Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft Lync Server.
- Excellent listening and troubleshooting skills
- Computer literate, experience with CRM/ticketing system desired
- Eagerness to learn and develop

Skills Needed: Wir suchen Kandidaten, die:
• Ausgezeichnete Kommunikationsfähigkeiten sowohl mündlich als auch schriftlich in Deutsch und Englisch haben
• Vorherige Erfahrung im Kundendienst haben
• Ausgezeichnete Hörfähigkeiten und Problemlösungsfähigkeiten haben
• Computerkenntnisse, Erfahrung mit Software und Hardware ist ein Plus
• Eifer zu lernen und zu entwickeln

Skills Needed: We are looking for candidates who have:
• Excellent communication skills both verbally and written in Portuguese and English
• Excellent listening and problem-solving skills
• Previous experience in a technical support role and/or degree in Computer Science
• Advanced technical support skills in a Microsoft Active Directory based environment
• Working knowledge of one or more of the following: Microsoft Windows Server, Active Directory, Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft Lync Server.
• Excellent listening and troubleshooting skills
• Eagerness to learn and develop

Skills Needed: Requirements
a) Fluent in speaking, reading and writing in English.
b) Bachelor or Master in Economics or Business; Business Intelligence, Big Data Analytics or Computer Science preferred.
c) Strong analytical and problem-solving skills, with a proven ability to meet deadlines and give attention to detail.
d) An excellent working knowledge of Microsoft Office Word, Excel and PowerPoint packages.

Desired Skills
a) Entrepreneurial mindset to approach projects and tasks.
b) Ability to take initiative and proactive approach.
c) Accountability, enthusiasm, and numerical thinking.
d) Knowledge of SQL, VBA Macros or other programming language and coding will be considered as an advantage.

Skills Needed: Requirements
a) Fluent in speaking, reading and writing in English.
b) Bachelor or Master in Economics or Business; Business Intelligence, Big Data Analytics or Computer Science preferred.
c) Strong analytical and problem-solving skills, with a proven ability to meet deadlines and give attention to detail.
d) An excellent working knowledge of Microsoft Office Word, Excel and PowerPoint packages.

Desired Skills
a) Entrepreneurial mindset to approach projects and tasks.
b) Ability to take initiative and proactive approach.
c) Accountability, enthusiasm, and numerical thinking.
d) Knowledge of SQL, VBA Macros or other programming language and coding will be considered as an advantage.

Skills Needed: Experience:
· You can solve technical problems equally well with OO, DOM oriented.
· You have a solid understanding of the web technology stack.
· You have 5+ years experience building software that works at web scale.
· You have experience and understanding of OO principles such as SOLID.
· You are well versed in clean code and practices such as code by intent.
· You are experienced in applying design patterns and maintaining simple designs.
· You have experience working within a multifunctional team and collaborating with your peers.
· Fluent english is a must.
· You have strong experience in REST, Spring IoC, Spring MVC, Spring Data.
· You are familiar with parallel code execution.

We will be impressed if:
· AKKA.
· Machine learning and scientific libraries (Mahout).
· Natural language processing.
· Experience with AdServing.
· Spring social, Spring Security.
· Hadoop.
· You have experience with various AWS services and understand the challenges of deploying large applications in the cloud.
· Deployment technologies.
· Nginx, Tomcat, MongoDB, Quartz.
· AngularJS.

Skills Needed: Experience:
· You can solve technical problems equally well with OO, DOM oriented, or functional JS.
· You have the ability to create an interface using JavaScript, HTML and CSS.
· You have a solid understanding of the web technology stack (i.e. headers, cookies, cross-domain restrictions, https, caching, optimization opportunities, hardware acceleration, junk and scroll performance, etc.).
· You have >2 years experience building software that works at web scale.
· You have demonstrable experience with cross-browser JS and CSS development. If you also have experience in Java that will be great.
· You have experience with client-side site development in JS.
· You have a solid understanding of HTML5 tags - functions and intent.

We will be impressed if:
· You have experience with RequireJS, SASS and Jasmine.
· ReactJS.
· #perfMatters.
· Experience with more recent web technologies (i.e. localStorage, geolocation, CSS transitions and transformations).
· Experience with Google Analytics.
· Experience with AdServing.
· You have experience with various AWS services and understand the challenges of deploying large applications in the cloud.
· AngularJS.

Skills Needed: This is you:
· You are a methodical type of person and "Doer" is your middle name.
· Your friends tell you that you can't leave anything undone and quality is your priority.
· You feel like you have a mission, not just a task.
· You love new things and you can take or come up with a high-level idea and run with it.
· You're always curious about what’s out there in the open-source world, you love to evaluate it and make decisions.
· You know the importance of being part of a universe where all the departments need each other and work together for a mutual goal.
· You can communicate with technical and non-technical people alike to show both technical and functional command of what you are doing.
· You are motivated and excited by solving tech challenges and contributing to a team in a truly cutting-edge environment.
· You care about online news and user experience.
· You are definitely a technology enthusiast.
· You are an international team player.
· You are eager for knowledge.
· You have lots of stamina and you get bored if you don't have anything to do.
· You are hands-on and proactive.
· You are fluent in English (it’s a must).



This will be you:
· You will take part in the design and deployment of new cloud services.
· You will help manage the cloud infrastructure on GCP, AWS and Azure.
· You will evolve a build-server farm that manages more than 100 builds every day.
· You will do periodic IT operations, like: revise KPI evolutions, monitoring systems, SLA compliance, etc.
· You will follow up and solve IT incidents.
· You will manage the user privileges to all internal and external services.
· You will support help-desk tasks.



You must have:
· At least 3 years of experience in Linux and Mac OSX administration.
· The ability to write scripts to speed up and simplify system maintenance processes (BASH, Python, Perl, ...).
· A feeling of being at home with web, proxy and application servers (Apache, Nginx, Varnish, HAProxy, Jetty, Tomcat, ...).
· Complete understanding of container technologies and how to apply to reduce DevEx complexity.
· Experience managing deployment technologies (Jenkins-ci, Travis-ci, ...)
· Experience regarding Network (TCP/IP, WiFi Access Points, DHCP, DNS, NFS and network hardware configuration).
· The ability to troubleshoot networking issues at a local level.
· Agile methodologies and Continuous Integration workflows.
· Experience with task ticketing management systems (RT, JIRA).



We will be impressed if you have experience in/with:
· Various GCP/AWS/Azure services and understand the challenges of deploying large applications in the cloud.
· MongoDB, ElasticSearch, Kibana, MySql, Prometheus, Nagios, Munin, Ansible, Chef, Puppet,...
· Prior experience in a DevOps environment.
· Content delivery network platforms (Fastly, CloudFront, Akamai, Verizon, ...).
· Front-end technologies (javascript, CSS, HTML...).
· Back-end technologies (Java, Spring, ...).
· Google Apps (manage users and groups).
· vPBX and VoIP understanding.
· PKI basic knowledge.

Skills Needed: This is you :
· You can’t stop thinking about Churn.
· Referrals and KPI´s metrics makes your heart beat faster. You are a top performer and you can prove it.
· You know that our clients are VIP so, you make them feel loved, giving them all the attention they deserve and a friendly support.
· You call our clients at least once a month in order to identify improvement areas. (100 monthly calls/average)
· Thinking about possible client issues keeps you up all night, so you have deep knowledge of all our clients.
· A lost deal breaks your heart and you can’t allow that to happen, so you anticipate it and if it happens you react fast in order to reverse the situation.
· Your heart beats when communicating new features, you go hand-in-hand with the client at every step, and you love to show off Marfeel's impact.
· Engagement & monetization is your middle name, credibility your surname. You can’t live without sharing and involving our clients in the roadmap.
· You are thinking about teaching and Evangelizing regarding our internal tools.
· Handling customer's requests is a game you’re used to play, and you know how to do it (new adhoc developments, roadmaps, bug fixing, etc)
· You’re very sensitive about our client´s performance before marfeelization: you love to do the “before and after” in terms of monetization.
· You're kind of “geek” and you love to be the link between the tech and sales department, you know how to avoid “lost in translation” moments.
· Your communication style is impressive and you know how to use it in order to manage expectations inside and outside Marfeel.
· You’re born a natural leader and you always find the best strategy in order to keep our clients happy.
· Multi-tasking makes you feel alive and you’re always looking for areas of improvement.



What will you do:
· You feel like home if you're using tech terms and you will be our Platform Evangelist specially during the pre-sales stage.
· Support our clients in an active way during:

1- The pre-flight, AKA before activation in order to manage expectations, go through the user experience and check that we are giving the best service a company can give.
2-Takeoff AKA the client onboarding during the approx. the 1st month activation.
3- Be our client business partner: analise the performance and get into conclusions. Like this we can anticipate possible needs, avoid future issues, etc.

· You will be the person in charge to keep our clients happy, to make them feel comfortable, to make them feel that Marfeel really makes the difference.

Skills Needed: Native English Required