Customer Support Specialist

Aristocrat Interactive is looking for a full‑time Customer Service Agent to join our top‑tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience.

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real‑time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote our values.
• Stay updated on protocols and work toward set goals and targets of 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries under 45 seconds.

• 0–2 years of inbound/support call center experience preferred.
• At least 21 years old with a High School diploma or equivalent experience; some college preferred.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera‑ready while working.
• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrives in a fast‑paced, dynamic environment while maintaining high customer service.
• Organized with excellent time‑management skills.
• Previous technical support experience is an asset.

• Pay range: $18.00 – $24.70 per hour.
• Comprehensive benefits package including health, dental and vision insurance, paid time off, and a 401(k) plan with employer matching.

• This role is subject to mandatory background screening and regulatory approvals. A criminal background check, fingerprint submission, and licensing or registration with applicable gaming regulatory authorities may be required.
• Aristocrat operates in a highly regulated environment and requires disclosure of relevant personal and background information to government agencies and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses.
• At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job location on a full‑time basis without the need for current or future visa sponsorship.