Director, Data Center Facility Operations - Saline Township, MI

Job Description

Leads enterprise-wide performance monitoring and real‑time operational governance, ensuring standardized processes for shift operations, event management, escalation, incident command, and communications. Oversees capacity and readiness for critical infrastructure (power, cooling, controls, life safety, and physical security), ensuring sites are resilient, compliant, and audit‑ready.

Partners with executive leadership on multi‑year operational, reliability, and financial targets; drives adoption of automation, telemetry, and predictive maintenance to reduce risk and improve mean time to restore (MTTR). Establishes crisis management standards, continuous improvement mechanisms, and a culture of operational excellence, knowledge sharing, and accountability.

Leads major expansion and transformation initiatives impacting operational readiness, serves as senior liaison across regions, and oversees the full lifecycle of critical infrastructure and hardware assets—including install, maintenance strategy, spares, vendor performance, and investment governance—to optimize reliability, security, and scalability.

• 24/7 Mission Critical Operations Leadership:
  Owns 100% uptime operations for a portfolio of very large/complex data center sites, ensuring consistent execution of shift coverage, operational handoffs, and standardized runbooks.
• Establishes and governs the Mission Critical Operations (MCO) operating model: command structure, on‑call rotations, escalation paths, and service‑impacting event response.
• Ensures operational readiness for high‑severity incidents through drills/tabletop exercises, incident commander training, and continuous improvement of response playbooks.
• Performance Monitoring, Controls, and Reliability:
  Defines the enterprise strategy for real‑time monitoring and operational health across the portfolio (BMS/EPMS/SCADA/telemetry), aligning KPIs to uptime, reliability, safety, and customer outcomes.
• Drives operating rhythms for reviewing: availability, MTTR/MTBF, alarm quality, repeat events, maintenance effectiveness, and risk posture.
• Establishes standards for preventive and predictive maintenance, MOP/SOP/EOP quality, change control, and operational compliance.
• Incident, Problem, and Crisis Management:
  Governs standards for event triage, incident command, escalation, stakeholder communications, and customer‑impacting notifications.
• Leads post‑incident reviews for P1/P0 events, ensuring root cause analysis (RCA) quality, corrective/preventive actions (CAPA), and verified closure.
• Operates as executive escalation point for highly complex incidents and cross‑regional reliability risks.
• Capacity, Resiliency, and Site Readiness:
  Oversees evaluation of power, cooling, physical space, network/support infrastructure, and security capacity, ensuring readiness for load growth and peak conditions.
• Ensures resiliency standards are met (redundancy, maintenance windows, failover testing, generator/UPS readiness, fuel strategy as applicable).
• Directs operational risk assessments and ensures sites remain audit‑ready and compliant with applicable standards and internal controls.
• Automation and Operational Tooling:
  Drives adoption of automation for alarm correlation, workflow orchestration, remote operations, and predictive analytics to reduce human error and improve response times.
• Standardizes data quality and instrumentation required for high‑confidence operational decision‑making.
• Expansion, Launch, and Transformation (Operational Readiness Focus):
  Leads operational support for expansions/new builds/site launches, ensuring Day‑0/Day‑1 readiness, staffing, training, spares, procedures, and turnover acceptance criteria.
• Partners with engineering and construction to embed operability, maintainability, and safety into design and commissioning.
• Asset Lifecycle, Vendors, and Investment Governance:
  Oversees lifecycle strategy for critical infrastructure and supporting hardware assets: installation, maintenance, spares, logistics, inventory, and decommissioning; establishes enterprise standards for vendor performance, SLAs, service quality, and compliance; drives corrective actions where…